Operations Project Manager

Bank of America • Greensboro, NC

3d • Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: The Business Enablement, Initiatives & Controls Team supports the Consumer Client Experience & Business Transformation organization within Consumer Banking. We partner with front‑line units to strengthen business controls, ensure business continuity, optimize processes, and support key initiatives. The role includes monitoring and reinforcing process management requirements, applying strong analytical and problem‑solving skills, and working with data from multiple sources to drive insights. The resource will collaborate with Process Owners, SMEs, and leadership to advance project deliverables, coordinating across teams to manage shared work, provide updates, and address inquiries or issues. Responsibilities also include identifying risks, defining mitigation plans and owners, and supporting Issue Management (issue identification, portfolio oversight, and resolution), Change Management (including the UCRA process), and Audit/Exam readiness and follow‑up. Strong written communication skills are required to produce project documentation and deliver clear status updates to senior management.

Requirements

• Risk Framework – 1+ Experience in Risk, Compliance, Regulatory or Business Control environment
• Analytical Thinking – Ability to systematically evaluate complex information to identify patterns, trends, and insights.
• Attention to Detail – Demonstrates precision and thoroughness in completing tasks and reviewing work.
• Critical Thinking – Applies objective analysis and evaluation to form sound judgments and decisions.
• Problem Solving – Effectively identifies issues and implements practical solutions to resolve them.
• Written Communications – Clearly and professionally conveys information in written form tailored to the audience.
• Decision Making – Makes timely and informed choices by assessing available data and potential outcomes.
• Innovative Thinking – Generates creative ideas and approaches to improve processes or solve challenges.
• Prioritization – Organizes tasks and responsibilities based on urgency and importance to meet deadlines.
• Recording/Organizing Information – Accurately captures, structures, and maintains data for easy access and reference.
• Research – Gathers, analyzes, and interprets relevant information to support decision-making and strategy.
• Collaborative Self‑Starter & Team Minded - Able to work in a team environment as well as independently

Nice To Haves

• Knowledge of Single Process Inventory, UCRA, Issues Management
• Skills: Attention to Detail
• Collaboration
• Risk Management
• Active Listening
• Change Management
• Customer and Client Focus
• Problem Solving
• Process Mapping
• Business Case Review
• Critical Thinking
• Planning
• Presentation Skills
• Project Management

Responsibilities

• Oversee the design and effectiveness of the risk and control environment to support Consumer Client Experience & Business Transformation and ensure adherence to enterprise-wide standards
• Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation
• Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• Conducts and coordinates quality inspection reviews to enhance process performance and control effectiveness
• Performs QA activities including executing on controls, oversight, and reporting results
• Execute initiatives by identifying areas of potential automation, procedural updates, thematic trends, and process enhancement opportunities to enhance process health and mitigate risk
• Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting
• Areas of support could also include Issue Management, Change Management, Data Privacy, Audit/Exam and other various control aspects

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees