Operations Project Manager
About The Position
Founded in 1995, ESN is a Small Disadvantage Business (SDB), Service-Disabled Veteran-Owned Small Business (SDVOSB) and Veteran Owned Small Business (VOSB). ESN delivers trusted solutions that support our nation's defense, providing mission-critical services including engineering and technical support, strategic and program management, testing and evaluation, operations support, and information technology. The company is committed to proven, repeatable corporate quality management processes and is certified CMMI Maturity Level III - Development/Services & ISO 9001:2015. The Onsite Operations Project Manager will work daily with other Project Managers, Program Managers, and Government Leadership. This role is responsible for overseeing day-to-day operational activities at client or field locations, ensuring seamless coordination across logistics, service desk support, independent verification & validation (IV&V), and installation services. The Operations Project Manager ensures operational efficiency, service quality, and compliance with contractual and organizational standards while acting as the primary onsite point of contact.
Requirements
- 15+ years of experience in operations management, logistics, Software support, or field services
- Experience managing cross-functional teams in an onsite environment
- Strong knowledge of service desk operations and IT service management frameworks (e.g., ITIL)
- Familiarity with logistics, asset management, and installation coordination
- Experience with quality assurance or IV&V processes
- Leadership and team management
- Problem-solving and decision-making
- Strong communication and stakeholder management
- Process improvement and operational efficiency
- Attention to detail and compliance focus
- Ability to manage multiple priorities in a fast-paced environment
Nice To Haves
- SAFe certification(s)
- Experience in government, defense, or regulated environments
Responsibilities
- Lead and manage onsite operations to ensure service delivery aligns with customer expectations
- Coordinate cross-functional teams including logistics, technical support, and installation personnel
- Monitor performance metrics and implement continuous improvement initiatives
- Develop and enforce operational processes, policies, and best practices
- Oversee inventory control, asset tracking, and material distribution
- Coordinate procurement, shipping, receiving, and storage of equipment
- Ensure accurate documentation and compliance with supply chain procedures
- Optimize logistics workflows to reduce delays and costs
- Supervise onsite service desk operations, ensuring timely incident and request resolution
- Ensure adherence to ITIL (or similar) frameworks for incident, problem, and change management
- Monitor ticket queues, escalation processes, and customer satisfaction metrics
- Train and mentor service desk staff to maintain high service standards
- Ensure systems, processes, and deliverables meet defined requirements and quality standards
- Coordinate validation activities, testing, and audits
- Identify risks, defects, and non-compliance issues, and drive corrective actions
- Maintain documentation and reporting for IV&V activities
- Manage planning and execution of equipment and system installations
- Coordinate installation schedules, resources, and site readiness
- Ensure installations meet technical specifications, safety standards, and timelines
- Troubleshoot and resolve issues during deployment
- Act as the primary onsite liaison for clients and stakeholders
- Provide regular status updates, reports, and performance reviews
- Address client concerns and ensure high levels of customer satisfaction
- Support contract compliance and audit readiness
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
