Operations Project Manager – Dedicated Logistics
About The Position
TCI is seeking an Operations Project Manager to lead the successful launch, transition, and stabilization of new dedicated trucking operations. This role is critical to our growth strategy and serves as the operational quarterback during high-visibility customer startups. You will lead cross-functional project execution, develop scalable operating procedures, train and onboard operational teams, and ensure new accounts are positioned for long-term success. This is a hands-on, travel-based role ideal for someone who thrives in startup environments, enjoys being on-site, and knows how to bring structure to complex operations.
Requirements
- Strong background in dedicated trucking or fleet operations
- Hands-on experience with account startups, transitions, or operational turnarounds
- Solid understanding of DOT regulations and Hours of Service
- Proven ability to manage multiple projects, deadlines, and stakeholders
- Strong data literacy and analytical problem-solving skills
- Excellent written and verbal communication skills
- High level of organization, discipline, and follow-through
- Comfortable leading teams without direct authority
- Willingness to travel extensively and work in dynamic environments
- McLeod (operational use, data entry, reconciliation)
Nice To Haves
- Samsara (including safety cameras)
- Idelic
- Tenstreet
- Trainual
- Mcleod
- Billing and data extraction workflows
Responsibilities
- Lead end-to-end execution of new customer startups and operational transitions
- Serve as the primary on-site leader during startup stabilization (typically 30–60 days per location)
- Conduct customer transition calls and manage ongoing communication throughout the startup lifecycle
- Review startup outcomes with customers and internal stakeholders
- Manage, track, and execute all assigned company projects and new account startups
- Coordinate closely with Operations, IT, Billing, Safety, Recruiting, and Leadership
- Provide weekly status updates to the Director of Projects on progress, risks, and next steps
- Step in to manage accounts with vacant leadership on short notice, when needed
- Develop and document SOPs for:
- Dispatch workflows (live and manual)
- Required data entry in McLeod
- Daily data reconciliation
- Partner with IT to establish data extraction processes to support Billing’s weekly invoicing
- Operate as a superuser across TCI systems to ensure accuracy, adoption, and consistency
- Hire, onboard, and train startup teams including:
- Drivers
- Dispatchers
- Driver Managers
- Administrative staff
- Manage and execute the 5-week training program for new operational leaders
- Ensure Operations Training Manuals are completed and signed off
- Support and execute Manager Trainee and Dispatcher training initiatives
- Ensure all operations comply with DOT regulations and Hours of Service requirements
- Maintain strong oversight of safety, payroll, invoicing, maintenance, and P&L fundamentals
- Model ethical leadership, accountability, and attention to detail in all work
Benefits
- Family-owned company proudly serving customers since 1978
- Strong commitment to safety, ethics, and transparency
- Positive, passionate team with a true “Can Do” attitude
- Opportunity to play a visible role in company growth and customer success
- Work alongside leaders who value accountability, innovation, and people
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
