Operations Project Manager – Dedicated Logistics
About The Position
TCI is seeking an Operations Project Manager to lead the successful launch, transition, and stabilization of new dedicated trucking operations . This role is critical to our growth strategy and serves as the operational quarterback during high-visibility customer startups. You will lead cross-functional project execution, develop scalable operating procedures, train and onboard operational teams, and ensure new accounts are positioned for long-term success. This is a hands-on, travel-based role ideal for someone who thrives in startup environments, enjoys being on-site, and knows how to bring structure to complex operations.
Requirements
- Strong background in dedicated trucking or fleet operations
- Hands-on experience with account startups, transitions, or operational turnarounds
- Solid understanding of DOT regulations and Hours of Service
- Proven ability to manage multiple projects, deadlines, and stakeholders
- Strong data literacy and analytical problem-solving skills
- Excellent written and verbal communication skills
- High level of organization, discipline, and follow-through
- Comfortable leading teams without direct authority
- Willingness to travel extensively and work in dynamic environments
- Systems Experience Required McLeod (operational use, data entry, reconciliation)
Nice To Haves
- Samsara (including safety cameras)
- Idelic
- Tenstreet
- Trainual
- Mcleod Billing and data extraction workflows
Responsibilities
- Dedicated Account Startups & Transitions Lead end-to-end execution of new customer startups and operational transitions
- Serve as the primary on-site leader during startup stabilization (typically 30–60 days per location)
- Conduct customer transition calls and manage ongoing communication throughout the startup lifecycle
- Review startup outcomes with customers and internal stakeholders
- Project & Cross-Functional Leadership Manage, track, and execute all assigned company projects and new account startups
- Coordinate closely with Operations, IT, Billing, Safety, Recruiting, and Leadership
- Provide weekly status updates to the Director of Projects on progress, risks, and next steps
- Step in to manage accounts with vacant leadership on short notice, when needed
- Systems, SOPs & Data Integrity Develop and document SOPs for: Dispatch workflows (live and manual) Required data entry in McLeod Daily data reconciliation
- Partner with IT to establish data extraction processes to support Billing’s weekly invoicing
- Operate as a superuser across TCI systems to ensure accuracy, adoption, and consistency
- Training & Team Development Hire, onboard, and train startup teams including: Drivers Dispatchers Driver Managers Administrative staff
- Manage and execute the 5-week training program for new operational leaders
- Ensure Operations Training Manuals are completed and signed off
- Support and execute Manager Trainee and Dispatcher training initiatives
- Compliance & Operational Excellence Ensure all operations comply with DOT regulations and Hours of Service requirements
- Maintain strong oversight of safety, payroll, invoicing, maintenance, and P&L fundamentals
- Model ethical leadership, accountability, and attention to detail in all work
Benefits
- Family-owned company proudly serving customers since 1978
- Strong commitment to safety, ethics, and transparency
- Positive, passionate team with a true “Can Do” attitude
- Opportunity to play a visible role in company growth and customer success
- Work alongside leaders who value accountability, innovation, and people
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
