Operations Programmer Analyst

Cgi Technologies And Solutions • Lafayette, LA

495d • $53,100 - $156,700

About The Position

The ERP Operations Engineer will support the CGI Government Cloud Services Program by providing day-to-day operations support for clients using the Government Advantage ERP software suite. This role involves working in UNIX/LINUX environments, managing client operations activities, and ensuring compliance with service level agreements. The position requires strong problem-solving skills and the ability to work collaboratively with geographically distributed teams, particularly during the initial overnight shift before transitioning to a daytime rotation post-project go-live.

Requirements

• 1-3 years experience with Containers, Kubernetes/docker, or Rancher platform.
• Proficient scripting abilities in Linux shell scripting, Python, Perl, and Go languages.
• Experience with Oracle and/or SQL Server databases and SQL DDL/DML writing.
• Experience automating IT processes using tools like CA Autosys or similar job management tools.
• Familiarity with DevOps tools and techniques such as Jira and Git.
• Excellent organizational skills and ability to prioritize multiple workloads.
• Ability to work independently and collaboratively as a team lead or member.

Nice To Haves

• Experience with CA Autosys or similar job management tools for scheduling and monitoring.
• Familiarity with additional DevOps tools and techniques.

Responsibilities

• Run, support and mentor operations team members to ensure client activities are completed according to standards and contractual obligations.
• Automate recurring tasks and procedures as per SaaS standardizations.
• Proactively monitor operations via IP Automations.
• Develop, implement, and maintain self-service use cases.
• Develop and maintain self-healing situations.
• Oversee day-to-day client operations including batch processing cycles and maintenance windows.
• Proactively identify issues by analyzing trends using JIRA, OAPM & IAP tools.
• Coordinate with teams for all production deployments impacting clients.
• Work with datacenter personnel to support client needs.
• Address SLA-bound technical incident reports or requests from clients.
• Supervise the health and stability of client environments and remediate issues as they arise.
• Manage client's backup processing to meet SLA requirements.
• Address client requests for technical assistance such as file recovery and user ID management.
• Support other technical teams by providing necessary documentation and logs.

Benefits

• Competitive compensation
• Comprehensive insurance options
• Matching contributions through the 401(k) plan and share purchase plan
• Paid time off for vacation, holidays, and sick time
• Paid parental leave
• Learning opportunities and tuition assistance
• Wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed