Operations Program Manager, Central Ops

Handshake • San Francisco, CA

4d

About The Position

The Operations Program Manager, Central Ops will own and drive high-impact operational programs across critical functions including Trust & Safety, Pay Operations, and Contractor Management. This role is responsible for designing, executing, and continuously improving processes that support scalable, high-quality operations.
As an individual contributor, you will partner cross-functionally with Legal, Finance, Product, Engineering, Analytics, and Delivery teams to identify opportunities, implement solutions, and track performance against key metrics. You will play a key role in bringing structure to ambiguity, improving operational efficiency, and ensuring programs run smoothly end-to-end.
The ideal candidate is highly analytical, detail-oriented, and thrives in fast-paced environments where strong execution and cross-functional collaboration are essential.

Requirements

• Strong analytical skills, with the ability to use data to inform decisions
• Experience using SQL (or similar tools) to pull and analyze data
• Demonstrated ability to manage cross-functional projects and influence stakeholders
• Comfort operating in ambiguous environments and driving clarity
• Strong organizational skills and attention to detail

Nice To Haves

• Experience in Trust & Safety, Payments, or Contractor Operations
• Strong problem-solving skills with a structured approach to complex challenges
• Excellent communication skills, with the ability to clearly articulate insights and recommendations
• Experience operating in fast-paced, metrics-driven environments

Responsibilities

• Own and execute operational programs end-to-end across Central Ops functions
• Analyze performance data to identify trends, gaps, and opportunities for improvement
• Build and optimize processes to improve efficiency, quality, and scalability
• Partner cross-functionally to launch and iterate on operational initiatives
• Track and report on key metrics, ensuring programs meet performance targets
• Drive continuous improvement through structured problem-solving and experimentation

Benefits

• Equity in a fast-growing company
• 401(k) match, competitive compensation, financial coaching
• Paid parental leave, fertility benefits, parental coaching
• Medical, dental, and vision, mental health support, $500 wellness stipend
• $2,000 learning stipend, ongoing development
• Internet, commuting, and free lunch/gym in our SF office
• Flexible PTO, 15 holidays + 2 flex days
• Team outings & referral bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees