Operations Program Coordinator

Stream Data Centers•San Antonio, TX

About The Position

For 25 years, Stream Data Centers has been a trusted partner in providing world-class data center solutions. With a focus on sustainable, secure, and reliable infrastructure, Stream empowers businesses to scale their digital operations while prioritizing environmental and social responsibility. Stream Data Centers continues to set new standards for innovation, operational excellence, and sustainability in the data center industry, having provided premium data center services since 1999. Now, with 90% of its inventory leased to Fortune 100 customers, the company has acquired, developed and managed more than 27 data center projects nationally, while leadership has remained consistent for over two decades. From site selection to data center construction and operations, Stream develops wholesale colocation capacity and build-to-suit facilities for hyperscale and enterprise users in major markets across the United States. Additionally, Stream sources and develops low-risk land sites for optimum data center development and provides energy procurement services with a focus on reducing market risk and providing low-cost renewable energy options. POSITION OVERVIEW The Operations Program Coordinator will be a part of the Operations team and will oversee all business functions that support a multi-building data center campus. The Operations Program Coordinator will need to have a broad understanding of vendor and supplier management, operation budgets, supporting business improvement processes and assessments, supporting compliance programs, and implementing business directives. The Operations Program Coordinator should possess data center, corporate real estate, or other critical infrastructure industry experience overseeing the management of third-party contracts and resources for maintenance and operations. The Operations Program Coordinator will report to the Director of Site Operations and provide daily assistance to Critical Engineering Technicians that minimizes delays in all maintenance and repair activities, work order processing, managing the order and delivery of spare parts, as well as building processes that enable optimal resource efficiency. This candidate will also need to be equipped with basic project management skills essential for team alignment to corporate strategies.

Requirements

5+ years’ experience in an industry that includes operations & maintenance
Familiarity with Standard Operating Procedures (SOPs), Method of Procedures (MOPs), and their application to work orders
Experience working with enterprise asset management and maintenance management software
Experience in collaborating and influencing teams to execute coordinated plans and activities
Experience working in a highly collaborative, cross-functional environment
Proficient with computer systems including email, documents, spreadsheets, Microsoft Teams and SharePoint
Familiarity with OpEx/CapEx budgeting process

Nice To Haves

PMP certification or similar
3+ years’ experience in a critical operations environment
Experience scheduling and planning maintenance for large-scale, complex systems in an operations environment
Six Sigma certification

Responsibilities

Assist in planning and overseeing administration of OpEx and CapEx budgets in coordination with Finance and Operations teams, ensuring accuracy and alignment with operational requirements
Support and collaboration with Finance and Procurement regarding new vendor submissions, RFPs, PRs/POs, service agreements, COI verification, invoice validation, smart hands and utility charges.
Support Director of Site Operations and Critical Facilities Managers with administration of all compliance and regulatory programs.
Facilitate property management oversight including but not limited to the quality delivery of data center housekeeping, landscaping, and 3rd party maintenance services.
Support and advise the implementation of business and operational standards to ensure compliance with SDC policies, procedures, and performance criteria.
Collaborate with site teams, Finance, Procurement, and vendors to manage spare parts and consumables inventory.
Support onboarding programs as well as assist in training new and existing staff.
Develop cross-functional relationships to enhance operations and support internal and external audits.
Develop reports utilizing data and metrics for campus budgets, vendor management, and organizational health for local leadership teams.
Support construction and project activities including but not limited to asset collection and documentation management.
Collaborate with internal stakeholders on CMMS oversight ensuring accurate tracking, reporting of KPIs for monthly reports, and software upgrades.
Maintain the local SharePoint pages ensuring transparency and consistency with SDC national standards.
Provide occasional operational support including after-hours escalation support, and maintenance activities.
Occasional travel for business related needs.