Operations Production Support Specialist - Collateral Surveillance - Midland

PNC • Dallas, TX

396d

About The Position

As an Operations Production Support Specialist - Collateral Surveillance at PNC, you will lead critical operational support services within the Midland organization. This role focuses on ensuring performance and risk indicators are met, monitoring production workflows, and resolving compliance issues. You will work collaboratively to promote an inclusive workplace culture while delivering exceptional customer experiences.

Requirements

• Bachelor's degree or equivalent combination of education and experience.
• 2+ years of relevant professional experience.

Nice To Haves

• Accountability
• Customer Solutions
• Ensure Compliance
• Personal Initiative
• Process Improvements
• Results-Oriented
• Risk Mitigation Strategies
• Standard Operating Procedure (SOP)

Responsibilities

• Lead a critical operational support service within an operational unit.
• Establish and monitor process performance measurements and business impact.
• Gather and communicate performance statistics and reports to internal stakeholders and senior management.
• Promote and monitor the production workflow and assist team members with escalated process issues.
• Independently identify and resolve exceptions and serve as a point of escalation.
• Monitor effectiveness and efficiency of production and/or process.
• Determine and drive change and improvement efforts in production and/or processes.
• Ensure adherence to policies, procedures, and regulatory standards.

Benefits

• Medical/prescription drug coverage with Health Savings Account feature
• Dental and vision options
• Employee and spouse/child life insurance
• Short and long-term disability protection
• 401(k) with PNC match
• Pension and stock purchase plans
• Dependent care reimbursement account
• Back-up child/elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance
• Robust wellness program with financial incentives
• Maternity and/or parental leave
• Up to 11 paid holidays each year
• 8 occasional absence days each year
• 15 to 25 vacation days each year depending on career level and years of service

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree