The Operations Product-Project Management Intern serves as a junior product and project manager supporting line of business software applications and business process improvements. Organize and analyze data and information to develop reports and dashboards that support operations, including status reporting to management. Research and review the various line-of-business applications to determine industry-best-practices and assist in efforts to improve the software applications. Provide project coordination and communication between IT and GIS Program staff. Establishes project plans and timelines and ensures deliverables are being met according to established timelines while understanding dependencies, establishing priorities, working through development conflicts, and escalating issues that arise.This role will provide the following experience:Understanding of software applications and how they support business and operational needsKnowledge and understanding of how various IT business applications integrate and how data flows between various applicationsWorking with GIS staff, internal users, and customers to understand effective user interactions with software and computer applicationsDevelop an understanding of information technology and systems architecture and integrationsDevelop skills in data analysis, reporting and an understanding of how data can be used to inform business decision-making and provide insights to improve operationsDevelop an understanding of the practical application of artificial intelligence to business and customer-related processesDevelop project management skillsDevelop communication skills while working with variety of users across GISProjects and TasksResearch and review the IT applications and line of business portals (myCerts, ICP and EOLCS portals, Standards Development Portal, myCommittees, etc.) that support the GIS programs. Work with GIS Operations, IT and GIS Program staff to identify and act on improvements and enhancements to the IT applications and supporting documentation.Work collaboratively with staff to identify and recommend new software tools to enhance operational performance for GIS program applications. This includes developing vendor requests for proposals and value assessments based on user, business, and IT needs, considering factors such as maintenance costs.Support and perform user testing and evaluation of software applications, systems and processes.Develop software application testing protocols and process guidance documentation and tools.Assist with research and deployment of current artificial intelligence (AI) tools, technology, and applications to support our work on proof-of-concept projects with AI technology.Evaluate databases, software applications and information systems to develop data reports and dashboards. Support data reporting and analysis needs.Collaborate with colleagues to prepare data and project status reports for presentation to management.Review and research information and data repositories and collect and organize the information to develop data and knowledge bases to support business processes. This includes optimizing information and data sources for use with AI technology and tools.