Operations Processor 3

U.S. Bank National Association • Portland, OR

71d • $20 - $21

About The Position

This is a cross-functional position that provides production support to the national lockbox within Operations Services or enterprise wide. Executes a variety of routine tasks within multiple operational systems and interacts with multiple internal partners. Duties may include functions related to payment transactions or claim processing, data entry, archiving, researching, troubleshooting and vendor/client interaction. May have direct contact with 3rd party vendors and / or external customers. Researches exceptions and escalate issues to management as appropriate. May have the opportunity to recommend and implement developed processing improvements within production. Certain positions will require the ability to move trays and carts of work, stand or sit for extended periods of time, and repetitive motions.

Requirements

• High school diploma or equivalent.
• One to two years or more of related work experience.

Nice To Haves

• Knowledge of products, services, terminology, procedures and systems related to assigned area.
• Proven commitment to high quality customer service.
• Ability to work well with external and internal customers.
• Good time management skills to maximize production and execution of tasks in a fast-paced environment.
• Good understanding and knowledge of internal policies and procedures within Operations Services.
• Ability to identify, analyze and resolve exceptions through data interpretation.
• Strong PC skills.
• Good verbal and written communication skills.

Responsibilities

• Provide production support to the national lockbox within Operations Services.
• Execute routine tasks within multiple operational systems.
• Interact with multiple internal partners.
• Perform functions related to payment transactions or claim processing.
• Conduct data entry, archiving, researching, and troubleshooting.
• Engage in vendor/client interaction.
• Research exceptions and escalate issues to management.
• Recommend and implement processing improvements.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees