Operations Process Manager

Farmers and Merchants Bank of Long Beach-posted 1 day ago
Full-time • Mid Level
Seal Beach, CA
501-1,000 employees
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The Operations Process Manager is highly motivated, experienced individual tasked to lead the strategy, development, and management of deposit products and processes that supports the Bank’s internal and external operations. The Operations Process Manager is responsible for ensuring the competitiveness, security, and efficiency of the Bank’s products and operational processes services for both our business and consumer clients. This role requires a deep understanding of the financial services industry, payment systems, regulatory requirements, and a strong product management background.

  • Lead end-to-end process improvement initiatives: map and analyze existing workflows, identify optimization opportunities, implement enhancements, and drive automation. Iterate continuously to deliver sustained efficiency gains.
  • Serve as the primary liaison between the business and technology teams for all deposit-related initiatives.
  • Communicate product vision, strategy, and progress to stakeholders across the organization.
  • Partner with marketing and sales to develop go-to-market strategies, training materials, and product documentation.
  • Work with the Director of Continuous Improvements, project teams, IT, and business partners to assess and implement process enhancements.
  • Ensure all deposit products and processes comply with relevant regulations, including OFAC, AML/BSA, and other federal and state laws.
  • Collaborate with the compliance and risk management teams to implement and monitor controls.
  • Stay current on regulatory changes and payment system developments that may impact the wire department.
  • Document first-line-of-defense controls, compliance requirements, risk analyses, and process assessments.
  • Develop and execute a strategic roadmap for the Bank's deposit products, aligning with overall business objectives and market trends.
  • Conduct market research, competitive analysis, and customer feedback sessions to identify opportunities for product enhancements and new service offerings.
  • Define product vision, goals, and key performance indicators (KPIs) to measure success.
  • Own the end-to-end product lifecycle, from ideation and requirements gathering to launch, post-launch analysis, and continuous improvement.
  • Work closely with technology, operations, compliance, legal, and sales teams to define and prioritize product requirements.
  • Create detailed product specifications, user stories, and acceptance criteria.
  • Manage the product backlog and prioritize features based on business value, technical feasibility, and customer impact.
  • Monitor product performance, customer usage, and operational metrics to identify areas for improvement.
  • Analyze customer feedback and support tickets to inform product decisions.
  • Continuously seek ways to streamline processes, reduce manual intervention, and enhance client experience.
  • Assess OAD departments and branch processes to identify opportunities for efficiency improvements through automation.
  • Perform research, administrative, and analytical duties in support of department functions, operations, programs, and projects. This includes Operations Administration, Operations Information & Support Center (OISC), Operation Support Group (OSG), and Wire Department.
  • Assist in the coordination of Operations meetings; present at these meetings to ensure all operations staff members are informed of pertinent developments and changes.
  • Assist in the department’s Tour of Duty; conduct training and provide feedback to the participants.
  • Perform administrative and clerical duties as needed.
  • COMPLIES WITH ALL STATE AND FEDERAL BANKING REGULATORY REQUIREMENTS, INCLUDING BUT NOT LIMITED TO: BSA, ANTI-MONEY LAUNDERING OFAC, CIP, FINANCIAL ELDER ABUSE REPORTING, SEXUAL HARASSMENT, INFORMATION SECURITY AND PRIVACY REQUIREMENTS. THIS POSITION WILL ELEVATE SUSPICIOUS ACTIVITY TO SUPERVISORY STAFF AND/OR BSA DEPARTMENT. COMPLETES COMPLIANCE AND OTHER TECHNICAL TRAINING WORKSHOPS AS ASSIGNED.
  • Bank Protection Act
  • Bank Secrecy Act
  • FDIC Insurance
  • General Branch Operations
  • New Accounts Policies and Procedures
  • Operations Policies and Procedures
  • Privacy Act
  • Products and Services
  • Regulations CC, D, DD, E
  • Proficient computer skills, including working knowledge of Microsoft Word, Excel, Outlook, etc.
  • Professional interpersonal and communication skills, both oral and written
  • Ability to set priorities and work under tight deadlines.
  • Analytical and organizational skills
  • Attention to detail.
  • Critical Thinking, judgment & problem-solving skills
  • Displays good judgment and uses discretion with sensitive material.
  • A positive, teamwork-oriented attitude
  • Degree (if applicable) or equivalent required
  • Consulting experience is a plus but not required
  • Banking experience or knowledge preferred
  • Experience with automation (Appian, Raga, n8n, and Unqork)
  • SQL (Structured Query Language)
  • Python
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