Operations Process & Implementation Manager

Collisionright • Dublin, OH

456d

About The Position

The Operations Process & Implementation Manager at CollisionRight is a strategic role focused on driving operational excellence and enhancing customer satisfaction. Reporting directly to the Chief Operating Officer, this position requires a blend of analytical skills, leadership, and a commitment to process optimization. The manager will lead initiatives aimed at continuous improvement and will work collaboratively with cross-functional teams to achieve business goals.

Requirements

• Proven experience in diverse business operations.
• Experience in the collision repair industry or similar is desirable.
• Expertise in standardized processes, planning and scheduling, waste elimination, business process optimization, production management, performance measurement, leader standard work, and quality improvement.
• Strong experience in data analytics and using data to drive decisions.
• Experience with business profit and loss responsibility is a plus.
• Proficiency in ERP systems; CCC experience is a plus but can be learned.
• Skilled in activity planning and project management.
• Proven track record in improving customer performance.
• Experience with private equity portfolio management is a plus.
• Success in implementing improvements in services-based industry roll-ups.
• Demonstrated ability to drive change in environments with multiple stakeholders.
• Ability to work through others and manage competing priorities effectively.
• Bachelor's Degree in Engineering or Business Management.

Nice To Haves

• Experience with private equity portfolio management.
• CCC experience in ERP systems.

Responsibilities

• Ensure all operations are aligned with customer needs and expectations.
• Maintain clear and effective communication across all levels of the organization.
• Develop and implement strategic plans in collaboration with field operations teams to optimize operational processes.
• Identify and resolve operational issues with a detailed and analytical approach.
• Proactively identify opportunities for improvement and take initiative.
• Utilize data analytics to inform and drive business decisions.
• Work collaboratively with cross-functional teams to achieve business goals.
• Lead and manage change initiatives to improve operational efficiency.
• Foster a culture of continuous improvement and innovation.
• Exhibit patience while aggressively pursuing business objectives.
• Drive business success through strategic planning and execution.
• Quickly learn new concepts and adapt to changing environments.
• Encourage and consider diverse ideas and perspectives.
• Embrace a 'try and learn' mentality, not afraid to fail and learn from mistakes.
• Provide guidance and mentorship to team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree