Operations Planning and Execution - Operations - Capacity Planning Senior Analyst

Golden 1 Talent Acquisition Team • Sacramento, CA

82d • $83,900 - $95,000

About The Position

The Capacity Planning Senior Analyst is responsible for forecasting, analyzing, and optimizing resource capacity across operational teams. This role ensures alignment between staffing levels and service demand, supports strategic planning, and enables data-driven decision-making to improve operational efficiency and member experience. The Capacity Planning Senior Analyst partners with cross-functional teams to deliver actionable insights and scalable workforce strategies. Other objectives include developing and providing technical expertise to leaders, analyzing data to inform capacity decisions, and driving short and long-term capacity roadmap planning. Additionally, the role requires building strong relationships with internal partners, drafting technical communications. Overall, the role demands a strategic and collaborative partner to drive business outcomes and ensure alignment with internal and member needs.

Requirements

• Bachelor’s degree in business administration, Statistics, Operations Management, or related field is required.
• Minimum of 5+ years of experience in capacity planning, workforce management, or operations analysis.
• Strong understanding of capacity planning principles and workforce optimization strategies.
• Proficiency in data analysis and forecasting tools.
• Excellent communication and interpersonal skills with the ability to influence at all levels.
• Ability to translate complex data into actionable insights.
• Strong collaboration and relationship-building skills across departments.

Nice To Haves

• Experience in a financial institution or service-oriented environment is preferred.
• Project Management Professional (PMP) certification is a plus.

Responsibilities

• Develop and maintain capacity models to forecast staffing needs based on historical data, seasonal trends, and business growth.
• Analyze resource workload distribution and recommend adjustments to optimize utilization.
• Collaborate with department leaders to align staffing plans with service level goals and operational priorities.
• Monitor real-time performance metrics and adjust forecasts as needed to ensure service continuity.
• Provide reporting and insights to support workforce planning, budgeting, and strategic initiatives.
• Identify risks and opportunities related to capacity and recommend mitigation strategies.
• Support implementation of workforce allocation tools and processes.
• Partner with HR and Operations to support hiring plans and onboarding timelines.
• Continuously improve forecasting accuracy and planning methodologies through data analysis and stakeholder feedback.

Benefits

• Salary range of $83,900.00 - $95,000.00 annually.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree