Operations, Pharma Specialist, Air Freight

DSV•Newport Beach, CA

About The Position

The primary function of the Operations, Pharma Specialist, Airfreight is to process all Pharma/Healthcare shipments, coordinating the movement and monitoring while in route. The position requires handling of shipments from start to finish ensuring compliance with DSV policies as well as Pharmaceutical and government regulations. This role serves as the primary point of contact for customers and will provide the highest level of customer service and quality by efficiently processing all inbound and outbound requirements before or within agreed time frames. Direct communication with customers, overseas offices, airlines and truckers is required.

Requirements

A minimum of three years international transportation industry experience or,
Education in supply chain logistics, international transportation, or a related field of study.
Good command, both verbal and written, English and French skills.
Ability to create collaborative engagements and active listening
Service oriented and able to resolve customer grievances
Strong interpersonal skills, building professional relationships internally and externally
Strong problem-solving skills and analytical skills
Ability to multi-task, plan, prioritize and manage time effectively in order to meet goals and achieve results
Both a team builder and a team-player
Excellent organizational and time management skills
English and French are the principal languages for this position.
Ability to communicate effectively in a diverse multicultural environment.
Microsoft Office suite
Prolonged periods sitting and standing at a desk and working on a computer
Regular working hours apply for this position, at times, working beyond these hours may be required by business needs.

Nice To Haves

CIFFA certificate, an asset
Dangerous Goods certification, an asset
Pharmaceutical certification (GDP/GMP), DSV Pharma QMS, etc. an asset
Authorized Cargo Representative (ACR) designated status, an asset
CargoWise experience, an asset

Responsibilities

Daily management and coordination of shipments.
Collaborate and cooperate with overseas offices/agents to organize air shipments.
Establish and coordinate schedules with carriers and tender/dispatch shipments.
Create/prepare shipping documents as required.
Work with customs brokers and customs agencies to arrange customs clearance/release for import shipments.
Adhere to all domestic and international shipping regulations, as well as DSV Pharma QMS Policy.
Track and trace all shipments.
Prepare and publish reports, as required.
Proactively identify problems and swiftly implement the appropriate solutions.
Regular communication with customers on shipment updates, issues and resolution.
Confirm rates and service levels with carriers.
Responsible for reconciling payables and vendor invoice approvals.
Prepare quotes for clients and other network offices/agents.
Evaluate shipments, consolidate loads, select most cost-effective method of pick up and/or delivery.
Perform lane analysis to determine most appropriate mode of transport within customer requirements.
Investigating non-conformities and working with Quality teams to develop corrective actions.
Ensure all DSV KPIs met throughout the movement of the shipment.
Supports organizational commitment to ISO 9001, ISO 45001 certification – Montreal location
Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy.
Staff are required to ensure that their day-to-day activities embrace sustainability, Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.