Operations Performance Strategy Manager

Inspire•Brookhaven, GA

About The Position

The Operations Performance Strategy Manager drives operational excellence, profitability, and best in class guest satisfaction by leading a team to execute high impact projects that enhance restaurant performance and growth. This role partners closely with the Director of Operations Performance, Associate Strategy Managers, Operations Performance Managers, and cross functional brand teams to develop, test, and implement strategic initiatives. Leveraging data and business insights, the position identifies opportunities, creates actionable solutions, and communicates results through compelling visual storytelling. The ideal candidate is a self-starter with strong leadership, analytical, and collaboration skills, capable of managing multiple priorities while inspiring teams to deliver measurable results.

Requirements

Bachelor's Degree
1+ years of experience in restaurant operations or restaurant marketing for a specific brand
Understanding how to execute in the field context and with field team members
Proven ability to get up to speed on another brand or topic in <90 days
Self-Starter and someone who enjoys asking questions and digging into topics
Able to lead and guide employees in an inspiring and motivating way to achieve common goals
Experience managing another person's work while working towards their own deadlines and goals
Able to multi-task between different project goals
Able to give direct and actionable feedback to their team
Develops and maintains strong relationships with key stakeholders and partners
Able to collaborate effectively across the organization to achieve objectives
Experience developing out a schedule of activities with deliverables and deadlines
Able to prioritize appropriately based on what the environment calls for
Ability to stick to a schedule while working towards overarching goals
Develops KPIs and outcomes to evaluate project performance against
Experience with Excel or other analytical software at an intermediate level
Understand the basic financials of our business (Labor, Food Waste, etc.)
Comfort with Power BI and utilizing reports and dashboards to drive action
Strong problem solving and analytical skills with the ability to research, reconcile, and arrive at conclusions based on information
Ability to effectively communicate information and data whether in a written, presentation, or verbal format
Ability to story tell within a visual format
Able to create presentations that appropriately communicate their goals, plans, actions, and results

Responsibilities

Suggest opportunities through project proposals to improve the existing restaurant execution and drive growth
Works with the Director of Operations Performance to build comprehensive plans to support strategic initiatives for each brand while helping to test and execute the tactics within the brands
Lead and motivate a team to complete operational projects with high quality outputs in a timely and efficient manner
Manage their team's work while working towards their own deadlines and goals, effectively multi-tasking between different project goals and brands
Gives direct and actionable feedback to their team to improve performance and develop their potential while also holding the team accountable and driving an ownership culture
Utilize Excel, Power BI, and other analytical tools to gather insights, track performance, and analyze business metrics
Create and develop data visualizations to inform operational decisions, communicate results, and drive action
Collaborates effectively across a matrixed environment and builds strong working relationships with the ICR Team, ICR Field Teams, and Brand related partners
Present analytical insights and actionable strategies in compelling and clear written, verbal, or visual formats
Identify operational challenges and opportunities and develop data-backed solutions
Research, reconcile, and synthesize information to improve processes, outcomes, and results