Operations Page - Lakewood Library

Jefferson County Colorado-posted about 1 year ago

$32,386 - $40,477/Yr

Full-time • Entry Level

Lakewood, CO

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The Operations Page position at the Lakewood Library involves providing high-level customer service and support to library patrons. The role focuses on problem-solving, process planning, and workflow establishment to enhance the library experience. The individual will lead and guide fellow teammates while ensuring adherence to library policies and procedures.

Deliver high-level customer service skills to determine patron needs.
Create a positive, inviting atmosphere for all patrons.
Respond to patrons' requests for assistance via various communication methods.
Train patrons in the use of self-check-out machines and automatic material handling systems.
Process library materials including checking in/out and routing as needed.
Perform basic author/title and informational searches.
Maintain records including computer and tangible files.
Collect statistical information pertaining to circulation and patronage.
Generate requests for daily maintenance of library computers.
Prepare items to be shelved or repaired.
Determine the status of damaged materials and recommend charges as appropriate.
Answer in-person inquiries and help patrons locate needed materials.
Ensure adherence to established policies, procedures, and standards.
Notify supervisors of non-routine problems as they arise.
Use library computer systems and automated equipment.
Submit records and reports as required by library management.
Participate in the design and creation of displays and informational aids.
Assist with the general appearance and safety of the library location.
Coordinate the work and schedules of ancillary staff and volunteers.
Stay current on library profession trends and technologies through training.
Participate in staff and division meetings and committees as assigned.
Make daily work assignments for others and review their work upon completion.

Customer service experience of at least 1 year.
Experience in materials handling.
Leadership skills.
Entry-level position.

One year of library experience.
One year of experience supporting managers and operations leadership.
One year of experience training new hires and volunteers.
One year of experience with an auto sorter/material handling system.
Experience with Sierra or other ILS.

Paid holidays
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Vision insurance

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