Operations Officer - Fraud Investigator
About The Position
Invest In You! Tri City National Bank is not just a bank; it's your community banking partner, deeply committed to prioritizing customers, building strong relationships, and fostering a sense of belonging. Our team-oriented environment offers exceptional opportunities for personal and professional growth, celebrating success, and providing excellent benefits along the way. We believe in unparalleled customer service and the right banking solutions to help fulfill financial dreams and contribute to community growth. The Fraud Specialist is responsible for the direction and prevention and mitigation of suspicious and fraudulent activities on TCNB customer accounts. In addition, the position reviews fraud alerts and performs triage of suspected fraud. Alert types cover multiple channels and include internal and external notifications. The position is responsible for ensuring that the processes are completed timely using appropriate controls to mitigate financial and reputational risks. The investigator works closely with various teams within retail and operations to assist with investigations and deterrence of fraud against TCNB. Helps to develop, build, and distribute monthly, quarterly, and annual reports on fraud trends to all business lines. Develops effective professional working relationships with staff members, peers, project teams and internal/external customers. Delivers exceptional service and support that is customer focused.
Requirements
- A minimum of 3 years Banking or related experience
- A minimum of 2 years Loss prevention/Management
- A broad knowledge of investigative techniques
Responsibilities
- Reviews fraud alerts through various channels
- Investigates and documents external/internal fraud
- Performs Suspicious Activity Reporting when applicable
- Responsible for fraud claim processing (Forgery, Zelle, Bill Pay, etc.)
- Maintain fraud analysis models to improve in the prevention of fraud losses.
- Tracks and reports fraud losses for Senior Management
- Perform mobile deposit reviews.
- Assists in employee fraud training.
- Part of the on-call rotation for Fraud and Security issues.
- Works with law enforcement and other Fraud Organizations.
- Liaisons with internal business lines to fosters best practice fraud prevention.
- All other duties as assigned.
Benefits
- 401(k) with company match
- Up to 20 hours of paid vacation after 6 months
- Tuition reimbursement
- Medical, dental, and vision coverage
- Paid vacation and more!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
