Operations Manager

Hyatt • Jersey City, NJ

90d • $43,680 - $52,000

About The Position

We are hiring a Part-Time Operations Manager! This position is responsible for ensuring guest satisfaction and operational efficiency within the property. The Operations Manager will work closely with department heads to implement processes that align with the brand's business strategy and monitor performance against budgetary goals. The role requires effective communication with the General Manager and the Rooms management team to address service issues and enhance guest experiences.

Requirements

• Experience in hospitality management or a related field.
• Strong communication and interpersonal skills.
• Ability to analyze data and identify trends.
• Proven leadership skills and ability to coach and develop team members.
• Understanding of budget management and financial reporting.

Nice To Haves

• Previous experience in a similar role within the hospitality industry.
• Familiarity with hotel management software.
• Experience in guest relations and customer service.

Responsibilities

• Demonstrates and communicates key drivers of guest satisfaction for the brand's target customer.
• Analyzes service issues and identifies trends.
• Works with department heads to ensure proper processes are being met.
• Communicates effectively any rising concerns to General Manager to keep property headed in a positive direction.
• Makes and executes necessary decisions to keep property moving forward toward achievement of goals.
• Works with Rooms management team to develop an operational strategy aligned with the brand's business strategy.
• Monitors Rooms operations sales performance against budget.
• Reviews reports and financial statements to determine Rooms operations performance against budget.
• Coaches and supports operations team to effectively manage occupancy & rate, wages, and controllable expenses.
• Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas.
• Champions the brand's service vision for product and service delivery.
• Develops systems to enable associates to understand guest satisfaction results.
• Communicates a clear and consistent message regarding departmental goals.
• Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
• Responds to and handles guest problems and complaints.
• Stays visible and interfaces with customers to obtain feedback on quality of product, service levels, and overall satisfaction.
• Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.
• Facilitates the development of creative solutions to overcome obstacles.
• Ensures associates are treated fairly and equitably.
• Oversees and ensures funds controls are appropriately being collected and dropped.
• Ensures regular communication is happening in Rooms.
• Fosters associate commitment to providing excellent service.
• Incorporates guest satisfaction as a component of staff/operations meetings.
• Sets goals and expectations for direct reports using the performance review process.
• Solicits associate feedback and reviews associate satisfaction results.
• Ensures property policies are administered fairly and consistently.
• Conducts annual performance appraisal with direct reports.
• Champions change and ensures brand and regional business initiatives are implemented.

Benefits

• Competitive wages.
• Comprehensive benefit package for full-time associates, including medical/dental/vision plans.
• Life insurance and short-term/long-term disability options.
• 401K options.
• Tuition assistance.
• Discounted room rates at Concord managed hotels.
• Training & development and career advancement opportunities.
• Performance-based bonus contingent upon successful attainment of established objectives.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Accommodation