Operations Manager

Michaels Stores-posted 8 months ago
Full-time • Mid Level
Fenton, MI
5,001-10,000 employees
Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
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Lead the operational processes to deliver sales and profits while protecting our assets. Provide a well merchandised and well in-stock store by leading and supporting inventory management processes. Lead a team of well-trained team members to deliver a customer centric shopping experience. Deliver friendly customer service.

  • Assist Store Manager in planning and supporting the scheduling and execution of store workload.
  • Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP's) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results.
  • Support and participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget.
  • Achieve your KPI's; manage your team to achieve their role KPI's.
  • Manage the visual merchandising standards in store and execution of feature space and seasonal layouts.
  • Manage and execute the inventory management processes in store.
  • Manage and execute merchandise operations and Omni channel processes.
  • Manage and execute shrink and safety programs.
  • Train, observe and coach the team to achieve results; participate in the performance management process of your team; support Talent Development; utilize the leadership competencies for continued self-development.
  • Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image and serves as a role model for others.
  • Serve as Manager on Duty (MOD).
  • Acknowledge customers, help locate product and provide solutions.
  • Cross trained in Custom Framing selling and production.
  • Assist with Omni channel processes.
  • Other duties as assigned.
  • Retail management leadership experience.
  • Health insurance (medical, dental, and vision)
  • Paid time off
  • Tuition assistance
  • Generous employee discounts
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