Operations Manager

About the position

The Operations Manager is a member of the LLC/Regional Management team with a focus on safety and operations at multiple company sites in support of the business's strategic plan. The Operations Manager will be a 'take charge' leader, driving the company to higher levels of performance, efficiency, and accountability. The Operations Manager assists in defining service and cost performance targets for the business. This role will have a strong focus on managing a team of Location Managers and monitoring performance through key performance indicators. The Operations Manager will work with LLC/Regional Management to ensure growth of team members through consistent succession planning.

Responsibilities

• Lead and maintain a high level of awareness, preparation, and response to safety and security-related risks as well as regulatory compliance.
• Lead by conscious choices aligned with our values of Safety as our 1st Priority, Customer Focused, Respect, and the Power of Family.
• Establish agreed upon goals and objectives for direct reports with measurable outcomes and/or key performance indicators.
• Coach, manage, and develop direct reports to understand KPI measures and budgets.
• Address behaviors and discipline consistently.
• Ensure the company has the talent to execute its strategies by hiring and developing a strong team and making succession planning a core business process.
• Communicate clear and consistent legal and ethical standards and ensure organizational compliance.
• Audit and observe locations and job sites routinely.
• Have a thorough knowledge of product's physical and chemical properties as well as safety precautions for handling, storing and transporting.
• Responsible for inventory management, all fixed and mobile assets in conjunction with budgetary guidelines and managing costs.
• Coordinate site setups, closures, and asset placements.
• Participate in investigations of accidents and incidents to determine root cause and communicate findings to appropriate parties.
• Negotiate our requirements with vendors and monitor expenses.
• Assist in developing and enforcement of standard operating procedures.

Requirements

• Bachelor's degree or equivalent combination education and experience.
• Minimum of five years of management experience with direct reports, preferably in a multi-site service environment.
• Minimum of five years working experience and knowledge of regulatory compliance, regulatory audits, and working with regulators.

Nice-to-haves

• Working knowledge of operations activities.
• Strong working knowledge of industry regulations.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical matters with abstract and concrete variables.
• Must possess strong communication skills in order to present information concisely to customers, employees and peers whether written or verbal.
• Ability to establish and maintain effective working relationships with executives, managers, employees, customers and vendors.
• Must have possessed direct supervisory experience with responsibilities that included hiring and accountability for performance management.