Operations Manager

French Lick Resort • New York, NY

84d • $67,500 - $69,500

About The Position

The operations manager at our luxury hotel supports the hotel's smooth and efficient day-to-day operations, working closely with department heads and senior management to ensure exceptional guest experiences and operational excellence. This role serves as a key liaison between departments and assists in managing staff. The ideal candidate is detail-oriented, proactive, and passionate about hospitality, with strong organizational and interpersonal skills.

Requirements

• Effective communication with all levels of team members and guests in a friendly and service-oriented manner.
• Proficiency in MS Word, Microsoft Excel, and other applicable computer systems.
• High school or equivalent education required; Associate's or Bachelor's Degree in a related area is a plus.
• Minimum of three years of hospitality experience, including at least two years of supervisory experience.

Nice To Haves

• Experience in a luxury hotel environment.
• Strong organizational and multitasking skills.

Responsibilities

• Support the Front Office, Concierge, and Reservations operations.
• Assist guest services agents and guests in the lobby.
• Execute pre-arrival plans to maximize room inventory and drive revenue.
• Involve in guest arrival and departure processes.
• Uphold brand standards in every area of operation.
• Build a robust team culture through training and coaching.
• Maintain open communication with each department and respond positively to feedback.
• Assist different departments as directed by the leadership team.

Benefits

• Competitive salary range of $67,500-69,500 per year.
• Opportunities for professional development and training.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree