Operations Manager

Ulta Beauty-posted 7 months ago

Full-time • Mid Level

Howell Township, NJ

Health and Personal Care Retailers

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The Operations Manager (OM) is responsible for leading through Ulta Beauty's mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales growth for the store. The OM leads a team of Task Associates and the Merchandise Manager (MM), and is responsible for supporting the management of the operations of a retail store, including realignments, planograms and inventory life cycle-related processes (e.g., cycle counts, damages, testers, Return To Vendors (RTV), Destroy in Field (DIF) and inventory adjustments). This leader drives the store's retail business through a focus on performance (sales, inventory results, and operational compliance), people (talent acquisition, training and development), and process (standard operating procedures and compliance standards). This position requires a passion for operational excellence, a drive for results, the ability to quickly and efficiently lead through unforeseen complexity, and the ability to lead, influence, and develop their team.

Promote a culture of accountability to meet or exceed the store's goals related to retail and service sales, guest loyalty, payroll, omni-channel, and retail shrink.
Drive company profitability through operational excellence, top-line sales growth, and expense control.
Leverage store forecast and payroll budgets to support with store scheduling needs.
Review, analyze and react to Ulta Beauty's financial and operational reporting.
Leverage company programs, tools, and resources to drive improvements.
Perform makeup applications, skincare analysis, and product demonstrations with guests.
Maintain prompt, regular attendance and hold store associates accountable to the attendance policy.
Attract, hire, and retain a diverse team of top talent.
Build a highly engaged team that embodies the Ulta Beauty brand.
Create an inclusive environment that inspires and encourages the growth and engagement of associates.
Support all aspects of manager and associate professional development.
Regularly participate in ongoing training, including brand and category education.
Ensure direct reports regularly participate in ongoing training.
Establish professional vendor partnerships.
Model a culture of operational excellence.
Execute the Guest Engagement Leader program flawlessly.
Ensure compliance with Ulta Beauty's policies, procedures, and standards.
Adhere to and enforce Ulta Beauty's dress code.
Ensure the execution of all operational focuses.
Manage service, boutique, and store supply inventory and ordering processes.
Protect company assets and minimize loss.
Support continuous improvement by influencing the adoption of company initiatives.
Regularly communicate and provide feedback to field leadership.

Bachelor's degree is preferred.
2-3+ years of fast-paced, retail management, or other relevant work experience.
Success with driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expense.
Proven ability with monitoring inventory levels, achieving operational excellence, driving a service culture, and executing merchandising directives.
Experience with attracting, developing, and motivating top talent.

Proficient with basic technology (e.g., Point of Sale system, Microsoft Office programs, and Apple devices).
Excellent written and verbal communication.
Strong collaboration and interpersonal skills.
Strong organizational skills to manage multiple tasks.
Ability to react under pressure and use good judgment in ambiguous situations.

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