Operations Manager

U.S Olympic Committee • Lake Placid, NY

378d

About The Position

The Operations Manager is a pivotal leader within the Lake Placid Olympic & Paralympic Training Center (LPOPTC), responsible for overseeing Operations and Transportation staff to ensure efficient service delivery for National Governing Bodies (NGBs) and other stakeholders. This role emphasizes operational excellence, customer service enhancement, and inter-departmental collaboration, while developing and executing a comprehensive occupancy plan aligned with organizational goals.

Requirements

• Bachelor's degree or equivalent work experience.
• 5 years of relevant experience in housing, program management, or related fields, with at least 3 years in a leadership capacity.
• Proven experience in operations and event management within a corporate hospitality, collegiate, or housing facility environment.
• Knowledge of property management systems.
• Knowledge of customer relationship management systems.
• Excellent interpersonal, organizational, planning, communication, and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work under pressure and handle multiple tasks requiring attention to detail.
• Ability to work autonomously within a team of skilled professionals.
• Strong computer skills, including proficiency with Microsoft applications.

Nice To Haves

• Master's degree preferred.
• Experience in or strong familiarity with sports organizations or collegiate environments is highly desirable.

Responsibilities

• Provide direct supervision and mentorship to Operations and Transportation staff.
• Oversee team members' recruitment, selection, training, and professional development.
• Conduct quarterly performance reviews with all direct reports.
• Create staff schedules to ensure adequate coverage at the front desk and schedule monthly team meetings.
• Approve time sheets and manage staff requests for vacation, personal, and sick time.
• Execute and evaluate programs that support the high-performance needs of National Governing Bodies and Sport Performance.
• Distribute workload among staff and manage customer evaluations.
• Work closely with the Director to create and monitor operational strategy and long-term goals.
• Manage the planning, development, and implementation of internal operating systems and procedures.
• Ensure facility and scheduling policies are communicated and adhered to by users.
• Oversee the maintenance and updating of data within scheduling software.
• Serve as the primary liaison to key internal partners to ensure user satisfaction.
• Manage the Training Center operations in the Director's absence.
• Collaborate with Sport Performance to participate in the Resource Allocation Process related to OPTC usage.
• Approve OPTC programming and disseminate schedules for all programs to the Operations staff.
• Determine and update the primary schedule for each calendar year based on NGBs' High Performance Plans.
• Foster communication between users and service departments to ensure consistent service capabilities.
• Oversee the planning and execution of programs, including logistical arrangements.
• Respond to inquiries from prospective and returning users regarding facility use.
• Ensure data integrity through accurate management of departmental CRM information.
• Oversee and maintain the department's operations and transportation budget.
• Work with the Director on developing the annual operational budget.

Benefits

• Flexible work hours including early mornings, nights, weekends, and holidays.
• Some domestic and international travel may be required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Web Search Portals, Libraries, Archives, and Other Information Services
• Education Level: Bachelor's degree