Operations Manager

Talent Acquisition Team at GAT • Key West, FL

93d

About The Position

Operations Managers have the responsibility for establishing safety policies, procedures and working conditions that affect the employee on the job. Responsible for the immediate work environment as well as the actions of all persons who report to them. Must communicate all safety policies and procedures within their operation. Direct and coordinate activities to provide a safe environment for employees while maintaining fast and efficient services. This position requires working in a fast-paced environment with time constraints to meet arrival and departure goals. The operations manager must consistently display a professional and positive image.

Requirements

• Strong understanding of Ramp Operation.
• Must be at least 18 years of age.
• Possess basic computer experience (6 months+) and type at least 35 words per minute.
• 4-year college degree in a relevant field strongly preferred or equivalent experience.
• Must have a high school diploma, GED, or equivalent work experience.
• High degree of attention to detail.
• Ability to read, fluently speak, and understand the English language.
• Good communication skills and a friendly, outgoing personality in person and via telephone.
• Must be free of disqualifying crimes and able to pass a pre-employment drug test.
• Must have reliable transportation and be able to work weekends, holidays, and days off.

Responsibilities

• Conduct monthly safety meetings for all employees (without exception).
• Conduct flight audits, station audits and 'at-risk' behavior audits.
• Participate in monthly company safety conference calls.
• Communicate and instill safety awareness in all employees including new hires.
• Work in conjunction with Customer to determine manpower requirements for group movements, peak travel holidays, out of scope and flight schedule changes.
• Oversee recruiting and placement efforts to ensure staffing levels meet requirements.
• Ensure compliance with all regulatory agencies including FAA, OSHA, EPA, US Dept. of Labor and EEOC.
• Investigate, report and implement corrective action for any incident of aircraft damage or employee injury.
• Conduct/participate in employee coaching and counseling as necessary.
• Oversee any disciplinary action resulting from or potentially leading to termination.
• Coordinate purchases for operational necessities and ensure adequate supplies are available.
• Review final payroll and daily hours to ensure salaries and wages remain within budgetary restraints.
• Monitor the impact of operational irregularities on costs and ensure out of scope is documented and approved.
• Conduct weekly Lead/Supervisor meetings and daily briefings with GSE mechanics.
• Observe and ensure full compliance of uniform and appearance guidelines.
• Inspect facilities daily including supply rooms, storage rooms, break rooms, and office areas.
• Review all daily, weekly and monthly operational reports to ensure proper dissemination.
• Investigate all service failures including chargeable delays, baggage/cargo/mail mishandling.
• Administer station operational plans such as deicing, FOD, safety, winter operation, and baggage plans.
• Complete personnel evaluations on supervisors, administrative assistants, and GSE mechanics.
• Liaise with all customer service, airport, USPS and our customer.
• Respond to and/or investigate concerns reported by the customer's supervisory personnel.
• Perform routine visits to the various authorities to discuss issues and concerns.
• Attend all local airport tenant, security and safety meetings.
• Other duties as assigned.

What This Job Offers

• Education Level: Bachelor's degree