Proesis Biologics-posted 5 months ago
Full-time • Mid Level
Houston, TX
11-50 employees

Proesis Biologics is a contemporary and forward-thinking human source plasma collection platform dedicated to improving the plasma donation journey for all stakeholders. We partner with communities and donors to supply the industry with the high-quality plasma necessary for treating people with rare and chronic conditions worldwide. We strive to create a collaborative and engaging culture focused on bold authenticity, intense curiosity and innovation, fierce donor advocacy, and growth. The Proesis Bio Houston team is seeking an organized and patient leader to join their team as the Operations Manager. This position will report directly to Center Director and will work closely with the Employee Experience Manager and all floor staff to ensure production is running efficiently and properly. The Operations Manager will directly supervise donor center employees. Within this role, this team member will need to understand and carry out compliance regarding the center’s Standard Operating Procedures, assist the management team with educating donors on the donation process, and work closely with Proesis employees to train on daily center operations.

  • Ensures the compliance of all Center activities with SOP’s (Standard Operating Procedures) and other Company standards and protocols to meet the regulatory requirements of the FDA, EMEA, Customer Specifications and other regulatory bodies as required.
  • Directs and supervises donor center employees to maintain quality assurance procedures.
  • Trains employees to maintain daily center operations.
  • Ensures that professional customer service skills, courtesy and respect are utilized by center staff to maximize donor retention.
  • Identifies all potential, serious or chronic problems affecting quality of compliance.
  • Performs opening and closing duties in absence of Center Manager or Employee Experience Manager.
  • Is certified in Screening, Donor Floor, Processing, Shipping and Receiving.
  • Ensures timely response to alarms and assists in maintaining alarm system.
  • Assists management team in educating new donors on different Specialty Programs.
  • Assists in maintaining inventory levels of soft goods and supplies, stocking supplies, and opening and closing lots for usage.
  • Communicates with management regarding pertinent information regarding work areas.
  • Assists management team by preparing weekly staffing schedules to accommodate breaks, vacation, and unplanned absences to determine optimal allocation of staff.
  • Identifies areas of continuous improvement for operational areas.
  • Maintains cleanliness of work areas to ensure a clean and professional environment.
  • High school diploma or equivalent.
  • Leadership experience preferred.
  • Excellent customer service skills.
  • Available to work flexible and/or extended shifts.
  • Possesses excellent work ethic, communication, and organizational skills.
  • Occupational exposure to blood-borne pathogens.
  • Demonstrated basic knowledge of computer equipment, and software.
  • Demonstrated accuracy in completing documentation.
  • Outstanding benefits related to your time (PTO and paid Holidays).
  • Health and dental insurance.
  • Competitive wages (top 10-15% of the market).
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