Operations Manager - Bakersfield Cal Ave

Bank Of The Sierra•Bakersfield, CA

7d•Onsite

About The Position

JOB SUMMARY: The Branch Operations Manager will organize and coordinate the effective delivery of all banking services within a Bank of the Sierra branch. The Branch Operations Manager will be responsible for ensuring outstanding customer relations, achieving assigned goals and objectives, adhering to company policy and procedure, completing required tasks, providing leadership and motivation to assigned team members, cooperating with all business lines across the organization, and exhibiting commitment to Bank of the Sierra's values and company culture. RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO: • Delivers a consistently great customer service experience by promoting accuracy, communication, expertise in financial services and products, owning and solving service issues, and developing relationships with customers. • Directly supervises employees in the branch under company policies and applicable laws. • Hires, trains, develops and retains employees. • Completes performance appraisals, coaching sessions, development plans, training plans, and disciplinary actions while working closely with all applicable business lines. • Organizes staff by assigning employee work schedules, directing work, assigning side duties, scheduling time off, and coordinating branch coverage to maintain efficient operations and high service standards. • Completing essential tasks at prescribed cadences, such as but not limited to: o Resolving non-sufficient funds and other unposted transaction events. o Verifying branch cash totals are in balance. o Reviewing and submitting employee timecards. o Reviewing and approving transactions. o Completing certifications. o Auditing records of proof. o Completing various monthly reports o Balancing ATM(s) o Conducting new account and/or account maintenance reviews and callbacks o Conducting customer site visitations • Maintains facilities and working equipment in proper condition. • Maintains a neat, clean, and organized office. • Approve and submit invoices for payment. • Approves expense reports. • Controls supply of money on hand to meet daily needs and legal requirements. • Oversees completion of all required regulatory compliance and procedural training by staff members. • Manages expenses, including office supplies, employee overtime, break penalties, and fee waivers. • Oversees new account functions and completes quality assurance callbacks. • Coordinates (planning, identifying, administering) staff training to achieve company goals and objectives. • Manages record retention. • Achieves branch goals and objectives of customer service standards, employee engagement, and financial results. • Adheres to all company policies/procedures and applicable regulations governing banking to maintain the highest degree of integrity, accuracy, and safety while delivering financial services • Achieves satisfactory audit ratings • Enhances company reputation and visibility in the community by providing top-tier service and volunteering in community events. • Coordinates and promotes CRA and other volunteerism opportunities. • Cooperates with all other business lines as needed on special projects and assignments. • Conducts weekly team meetings to address procedural updates, operational issues, organizational updates, training events, campaigns, financial results, and other topics. • Maintains open and effective communication with staff members and managers. • Provides staff coverage at other locations as needed. • Other duties and responsibilities as assigned.

Requirements

Identifies and resolves problems promptly
Gathers and analyzes information skillfully while striving to continuously build knowledge and skills that can be shared with others to develop alternative solutions to fit current needs.
Manage escalated customer situations in a professional manner
Respond promptly to customer needs while soliciting customer feedback to improve service and respond to requests for service and assistance
Ability to remain open to new ideas
Always maintains confidentiality
Strong communication and presentation skills, both verbally and in writing
Encourage and support a positive culture by listening to others provide valuable feedback at all times
Ability to speak clearly, tactfully, and effectively to members and employees at all levels of the organization
Strong ability to delegate work assignments while providing recognition for results
Strong ability to set goals and prioritize workload timely and efficient with high accuracy
Follow all policies and procedures
Strong knowledge of Microsoft software
Ability to exemplify Bank of the Sierra values and culture
Ability to maintain focus and deliver results despite the constant interruption
Five (5) or more years of related experience or an equivalent combination of education and experience.

Responsibilities

Delivers a consistently great customer service experience by promoting accuracy, communication, expertise in financial services and products, owning and solving service issues, and developing relationships with customers.
Directly supervises employees in the branch under company policies and applicable laws.
Hires, trains, develops and retains employees.
Completes performance appraisals, coaching sessions, development plans, training plans, and disciplinary actions while working closely with all applicable business lines.
Organizes staff by assigning employee work schedules, directing work, assigning side duties, scheduling time off, and coordinating branch coverage to maintain efficient operations and high service standards.
Completing essential tasks at prescribed cadences, such as but not limited to: o Resolving non-sufficient funds and other unposted transaction events. o Verifying branch cash totals are in balance. o Reviewing and submitting employee timecards. o Reviewing and approving transactions. o Completing certifications. o Auditing records of proof. o Completing various monthly reports o Balancing ATM(s) o Conducting new account and/or account maintenance reviews and callbacks o Conducting customer site visitations
Maintains facilities and working equipment in proper condition.
Maintains a neat, clean, and organized office.
Approve and submit invoices for payment.
Approves expense reports.
Controls supply of money on hand to meet daily needs and legal requirements.
Oversees completion of all required regulatory compliance and procedural training by staff members.
Manages expenses, including office supplies, employee overtime, break penalties, and fee waivers.
Oversees new account functions and completes quality assurance callbacks.
Coordinates (planning, identifying, administering) staff training to achieve company goals and objectives.
Manages record retention.
Achieves branch goals and objectives of customer service standards, employee engagement, and financial results.
Adheres to all company policies/procedures and applicable regulations governing banking to maintain the highest degree of integrity, accuracy, and safety while delivering financial services
Achieves satisfactory audit ratings
Enhances company reputation and visibility in the community by providing top-tier service and volunteering in community events.
Coordinates and promotes CRA and other volunteerism opportunities.
Cooperates with all other business lines as needed on special projects and assignments.
Conducts weekly team meetings to address procedural updates, operational issues, organizational updates, training events, campaigns, financial results, and other topics.
Maintains open and effective communication with staff members and managers.
Provides staff coverage at other locations as needed.
Other duties and responsibilities as assigned.