Operations Manager - Colorado Springs

Alpine Bank•Colorado Springs, CO

6d•$66,470 - $91,470•Onsite

About The Position

The Operations Manager is responsible for the operational management and leadership of one or more retail location(s) in the assigned region. This position is accountable for the productivity, quality, and high customer service standards within the respective assigned location(s). Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Responsible for location and staff adherence to Alpine Bank customer service initiatives. Ensures location audits and compliance with all internal and external regulations meet satisfactory requirements. Assists with collaboration with heads of other units to develop best practices for successful banking operations. Practices exceptional service with customers and handles complex and/or escalated customer concerns. Sets goals for location and operational staff that are in alignment with regional and bank-wide goals. Makes recommendations for process improvement as they see fit. Carries out the Bank's vision, mission, and values and serves as a role model to Branch employees. Collaborates volunteer opportunities for branch staff members. Establishes long-term relationships with the bank's staff, clients and business partners. Assists Regional Operations Officer when needed. Reviews, verifies, and makes decisions on Trusts, Power of Attorney, and other complex scenarios that arise. Regular and reliable on-site attendance is required as an essential function of this position. Performs other duties as assigned. Supervises Retail Operational staff including, but not limited to, Customer Service and Personal Banking Representatives, and Operations Specialist. Monitors staffing and scheduling; make staffing adjustments and recommendations as necessary. Resolves customer and employee complaints. Oversees training in the department business line to ensure quality and accuracy. Coordinates and oversees all aspects of talent management, including hiring, performance reviews, recognition, disciplinary actions, and terminations. Works with staff on individual professional development. Has the ability to give overrides and audit drawers. Per location request-dormant A or B status may be given if needed. Employees are held accountable for all duties of this job.

Requirements

Desire to expand knowledge and understanding of banking industry.
Ability to interact with and analyze the needs of banking customers.
Expert proficiency in day-to-day location functions and duties.
Ability to work in a fast-paced environment with a desire for professional growth.
Demonstrates a positive attitude and adaptability.
Outstanding oral and written communication skills.
Self-motivated individual with an ability to grow and manage a highly effective team.
Proficient in interpersonal skills.
Demonstrated ability to work as a team player.
Gives and receives mentoring in a mature and open manner.
Highly skilled in networking and relationship building skills.
Proficiency in interviewing and selections of applicants.
Working knowledge of automated financial systems, with the ability to learn and adapt to new technologies quickly.
Ability to travel to meet with clients or visit other Alpine Bank locations.
Ability and willingness to relocate if necessary.
Bachelor’s Degree in Finance or Business is required.
Possession of, or ability to obtain, a valid State of Colorado Driver’s License is required.
The successful candidate will need to obtain the following training within 12 months of hire. Alpine Bank Supervisory Training. Alpine Bank HR Toolkit. Alpine Bank Commercial Banking Workshop.
Minimum of five (5) years of experience working in a financial institution.
A minimum of two (2) years experience in a supervisory role.
An equivalent combination of education and experience may be substituted on a year-to-year basis.
Regular and reliable on-site attendance is required as an essential function of this position.

Nice To Haves

Current possession, or ability to obtain, a Notary Public is a plus.

Responsibilities

Responsible for location and staff adherence to Alpine Bank customer service initiatives.
Ensures location audits and compliance with all internal and external regulations meet satisfactory requirements.
Assists with collaboration with heads of other units to develop best practices for successful banking operations.
Practices exceptional service with customers and handles complex and/or escalated customer concerns.
Sets goals for location and operational staff that are in alignment with regional and bank-wide goals.
Makes recommendations for process improvement as they see fit.
Carries out the Bank's vision, mission, and values and serves as a role model to Branch employees.
Collaborates volunteer opportunities for branch staff members.
Establishes long-term relationships with the bank's staff, clients and business partners.
Assists Regional Operations Officer when needed.
Reviews, verifies, and makes decisions on Trusts, Power of Attorney, and other complex scenarios that arise.
Supervises Retail Operational staff including, but not limited to, Customer Service and Personal Banking Representatives, and Operations Specialist.
Monitors staffing and scheduling; make staffing adjustments and recommendations as necessary.
Resolves customer and employee complaints.
Oversees training in the department business line to ensure quality and accuracy.
Coordinates and oversees all aspects of talent management, including hiring, performance reviews, recognition, disciplinary actions, and terminations.
Works with staff on individual professional development.
Has the ability to give overrides and audit drawers.
Per location request-dormant A or B status may be given if needed.