Operations Manager - Nightlife/Daylife Las Vegas

Tao Group Hospitality•Las Vegas, NV

11d

About The Position

Tao Group Hospitality offers competitive benefits for all full-time team members such as: Medical, Dental, and Vision Coverage 401(k) Retirement Program with Employer Match Life and Disability Insurance Plans Ancillary Insurance Plans Employee Assistance Program Fertility & Family Forming Support and Resources Pet Insurance Employee Discounts TAO Savings Marketplace Time off and much more! The position of Operations Manager shares the responsibility of overseeing the venue regarding staff, fiscal management, reporting, sales goals, inter-office communications. Must uphold company policies and procedures always. The Operations Manager assists in recruiting, interviewing, hiring, training, and evaluating personnel as well as developing and motivating all staff to attain proper standards of performance. Additionally, the Operations Manager answers patrons' questions, addresses and resolves any complaints, and is responsible for inspecting the venue, inside and outside, for cleanliness, compliance and overall appearance.

Requirements

High School Diploma or equivalent required
Minimum of three to five (3-5) years’ experience in entertainment industry working in a high-volume hospitality environment
Proof of eligibility to work in the United States
21+ years of age
Maintain a professional, neat and well-groomed appearance adhering to the Company standards
Possession of/or ability to possess valid working card as required by state/city and venue
Proficient in Windows Microsoft Office
Knowledge of POS and back-office reporting systems
Knowledge of profitability analysis and budgeting, cost of sales, payroll management
Knowledge of nightclub operations and beverage service
Knowledge of purchasing, receiving, inventories and cost controls as it applies to bar product
Knowledge of special events and banquets
Knowledge of state and local laws as it applies to liquor, labor, and health code regulations
Must have strong problem-solving skills
Excellent written and verbal communication skills required
Ability to work under pressure and meet deadlines
Must have good positive energy throughout the day
Must be able to read the computer monitors and print legibly
Must be able to sit and/or stand for extended periods of time
Must be able to move quickly through work and set the pace in the office
Must be able to push and lift up to 25 lbs.
Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
Ability to maintain a high level of confidentiality

Nice To Haves

College degree preferred

Responsibilities

Continually strive to develop staff in all areas of managerial and professional development
Assist with recruitment and training of staff (training, developing, testing, and coaching)
Assist in creating sales goals
Build and promote teamwork through proactive interaction
Accommodate and anticipate guests needs
Accurately forecast staffing needs to ensure optimum customer service
Ensure all service standards meet Tao Group Hospitality guidelines
Ensure that private events, catering, and banquets are successfully executed
Control cash and other receipts by adhering to cash handling procedures
Prepare all required paperwork, including forms, reports and schedules
Ensure that all equipment is kept clean and in excellent working condition through personal inspection and by following the venues preventative maintenance programs
Ensure that all products are received in accordance with the venues receiving policies and procedures
Assist and conduct conflict resolution, corrective actions and coaching
Oversee and ensure that employee performance appraisals are completed in a timely manner
Fully understand and comply with all federal, state, and county municipal regulations that pertain to health, safety and labor requirements
Ensure nightly and/or weekly opening and closing side duties are followed
Fill in where needed to ensure guest service standards and efficient operations, including opening and closing duties
Provide administrative support
Assist and/ or completes additional tasks as assigned