Operations Manager
About The Position
Operations Manager Job Summary The Operations Manager is responsible for the daily execution and performance management of the Documents and Insurance Verification. This role ensures accurate, timely, and compliant processing of loan documentation, collateral records, and insurance verification activities. Operations Manager handles more advanced cross-departmental processes. The Operations Manager drives workflow efficiency, monitors key performance indicators, and manages team performance to support cross-departmental processes and collateral integrity. Join the Arivo Team Arivo is transforming the auto lending industry by investing in our brilliant team and creating a culture that promotes growth and innovation. We want you to grow with us. FAST GROWING COMPANY Arivo is growing at an amazing rate. It’s important that our employees have room for growth as well. When you work at Arivo, you will have opportunities to tap into your own potential and advance in your career. GREAT COLLEAGUES At Arivo, we welcome people who thrive on challenge, find fulfillment in their work, and work collaboratively across the board. We also strive to provide a diverse, transparent, and trusting environment where each individual’s contributions are valued. If you are having any issues with applying please reach out to our recruiting team at [email protected]. Thank you for your patience!
Responsibilities
- Supervise team leads and supporting staff for assigned departments (Documents, Insurance, Titles, Front Desk).
- Manage workload, staffing, and ensure daily processing targets and service levels are met.
- Address and resolve operational escalations and drive continuous improvement.
- Oversee accurate, timely, and compliant processing of loan documentation, collateral records, and insurance verification activities.
- Manage inbound/outbound documents, contract storage (including eOriginal pledges/transfers), tracking outstanding titles for indirect/direct spaces, ensuring timely lien perfection, and managing insurance coverage verification.
- Monitor compliance with company policy, track and report operational Key Performance Indicators (KPIs) to the Senior Operations Manager weekly/monthly, create/implement Standard Operating Procedures (SOPs), and support audit preparation (including Custodian Audits).
- Identify process inefficiencies and implement workflow improvements across all managed functions (Documents, Insurance Verification, Titles).
- Manage DocuSign templates, PostGrid integrations, and handling file uploads for various initiatives.
- Conduct performance reviews, coaching, assist with training/onboarding, establish clear performance expectations, and cross-train staff to reduce workflow dependencies.
- Handle escalated issues pertaining to documentation, insurance coverage gaps, Dealer Recourse, or DMV issues.
- Escalation point for multiple departments.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
