Operations Manager - Cincinnati, Ohio

Home Alliance•Cincinnati, OH

3d•Hybrid

About The Position

Fast-growing transportation company based in Cincinnati is seeking an experienced Operations Manager to lead daily logistics and dispatch activities within our trucking organization. The ideal candidate will oversee operational execution, remote dispatch teams, and broker relationships while driving efficiency and supporting company growth. This position is hybrid and based in Ohio.

Requirements

Minimum 3 years of experience in transportation, trucking operations, logistics management, or dispatch leadership
Proven experience managing operations for a fleet of 200 or more trucks
Demonstrated ability to scale trucking or logistics operations, including team growth, process development, and capacity expansion
Strong network and relationships within the trucking and brokerage ecosystem
Strong negotiation, communication, and partner management skills
Ability to analyze performance data and drive continuous improvement
Familiarity with TMS platforms, ELD systems, and load boards

Nice To Haves

Experience managing remote or distributed operational teams is preferred
Bachelor’s degree in business, supply chain, or a related field is preferred but not mandatory

Responsibilities

Manage daily trucking operations including dispatch scheduling, route planning, and load coordination
Lead and support a team of 12 remote dispatchers with proper workload distribution, performance monitoring, and adherence to procedures
Maintain and expand relationships with brokers, carriers, and logistics partners to ensure steady freight flow and optimized revenue
Utilize industry contacts to secure profitable loads and strengthen the company’s market position
Monitor profitability, service levels, and delivery performance while identifying opportunities to reduce cost and increase operational margins
Track KPIs related to dispatcher productivity, asset utilization, on time performance, and customer service
Resolve operational issues related to delays, breakdowns, cancellations, or customer concerns in a timely manner
Improve operational workflows, documentation, and communication standards
Partner with finance and compliance for documentation accuracy, billing, claims, and regulatory requirements
Support recruitment, onboarding, and training of dispatch personnel
Assess and implement technology tools for dispatch, tracking, visibility, and broker relations
Prepare operational infrastructure for controlled scaling and future fleet expansion