Operations Manager
Michaels Stores•Cary, NC
•Onsite
About The Position
The Operations Manager is responsible for leading operational processes to deliver sales and profits while protecting company assets. This includes ensuring a well-merchandised and in-stock store through effective inventory management. The role also involves leading and developing a team to provide a customer-centric shopping experience and delivering friendly customer service.
Nice To Haves
- Retail management leadership experience
Responsibilities
- Assist Store Manager in planning and supporting the scheduling and execution of store workload
- Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results
- Support and participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget
- Achieve your KPI’s; manage your team to achieve their role KPI’s
- Manage the visual merchandising standards in store and execution of feature space and seasonal layouts
- Manage and execute the inventory management processes in store
- Manage and execute merchandise operations and Omni channel processes
- Manage and execute shrink and safety programs
- Train, observe and coach the team to achieve results; participate in the performance management process of your team; support Talent Development; utilize the leadership competencies for continued self-development
- Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others
- Serve as Manager on Duty (MOD)
- Acknowledge customers, help locate product and provide solutions
- Cross trained in Custom Framing selling and production
- Assist with Omni channel processes
- Other duties as assigned
Benefits
- health insurance (medical, dental, and vision)
- paid time off
- tuition assistance
- generous employee discounts
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
