Operations Manager

Goosehead Insurance • Westlake, OH

15d

About The Position

The Business Operations Manager (Carrier Performance) partners closely with the Senior Director of Carrier Performance to drive execution across all core initiatives within the division. This role is responsible for establishing and maintaining operating rigor through structured cadences, KPI frameworks, and cross-functional alignment. In addition to operational leadership, this individual plays a key role in supporting strategic initiatives by developing materials, conducting analysis, and ensuring readiness for leadership decision-making. This role requires a blend of operational discipline, analytical capability, and strong interpersonal skills to influence outcomes across Sales, Technology, and Operations, and Finance. Acts as the operational leader and execution partner for the Carrier Performance division, ensuring strategic priorities are translated into structured processes, clear accountability, and measurable outcomes. This role functions as a “right hand” to the Senior Director, driving operating cadence, performance tracking, and cross-functional coordination while proactively identifying risks and ensuring no critical initiatives fall through the cracks. This role also supports analytical and business intelligence needs across the division, leveraging tools such as SQL, Salesforce, and Tableau to generate insights, improve decision-making, and enhance performance visibility. Since 2003, Goosehead has been changing the face of the insurance industry and making the search for great coverage a piece of cake. We’re committed to finding the best policies and rates, and that starts with our team. Our people are smart, inclusive, hungry for success, and strive everyday to win. There is noble purpose in all our efforts. The work we do matters. Not only are we fixing a broken industry, we get to win professionally and financially while doing it. If you think you have what it takes to grow with our company, we would love to meet you.

Responsibilities

• Establish and manage a structured operating cadence across the division (weekly, monthly, quarterly)
• Build and maintain KPI frameworks to track performance across teams and initiatives
• Ensure accountability across all initiatives; track progress and prevent gaps or missed commitments
• Support the Senior Director in performance management by delivering reporting and insights on team and carrier performance
• Proactively identify operational risks, bottlenecks, and escalation drivers; implement solutions to reduce reactive issues
• Coordinate cross-functionally with Sales, Technology, Operations, and Finance to align priorities and execution
• Develop executive-level materials including presentations, reports, and financial models
• Support strategic initiatives (e.g., new LOB expansion, carrier portfolio strategy) by handling execution planning and analysis
• Drive continuous improvement in processes, reporting, and operational efficiency

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed