Operations Manager

Goodwill Industries of Southeastern Wisconsin, Inc. • Mount Pleasant, WI

18d

About The Position

The Operations Manager coordinates day-to-day activities of the team, assigning
work areas and ensuring work is performed as prescribed by policies and
procedures.

RESPONSIBILITY LEVEL:

Implements and may provide input into strategic goals by supervising the
Ecommerce operation during assigned shift. Coordinates day-to-day activities of
the team, assigning work areas and ensuring work is performed as prescribed by
policies and procedures. Oversees productivity, service, quality standards of
individuals to achieve daily department goals. Typically works on projects and
initiatives that span 3 – 12 months.

Requirements

• Two years of college education or experience equivalency.  A minimum of 5 years’ experience, or 2 years managerial experience.
• Forklift certification, if required at site.
• Work flexible hours; nights and weekend shifts may be required to meet business needs.
• Must have working phone that allows for communication accessibility.

Responsibilities

• Focus on individuals production goals while maximizing the value of all donations to achieve budgeted revenue and margin through online sales.
• Works in partnership with Ecommerce Trainer to hire and onboard staff. Coordinates and supports development and training of Ecommerce staff to maximize donated goods received and ensure growth into higher roles.
• Analyze report data and other documentation with the ability to share insight and submit trends to Ecommerce Management.
• Maximize sales performance through proper listing, handling, rotation, and shipping of all merchandise. Oversee the proper procedures for handling and sales of E-Commerce merchandise.
• Oversee security procedures and audit incoming merchandise for loss control.
• Ensure timeliness and accuracy of all required reports and records.
• Leading and Developing Talent: Responsible for input on pay, performance appraisals, work schedules, day-to-day personnel issues, discipline and hiring. Actively networks and sources for positions within the team.
• Project and Change Management: Periodically serves as a team member or subject matter expert for formal project or within the department. Contributes ideas and helps develop solutions while balancing demands of project work and routine job responsibilities. Supports management in the implementation of change. Engages effectively in change, communicating appropriately with Operations Manager II/Manager.  Follows through on learning, skill building, and practice necessary to adapt to change.
• Problem Solving: Implements production and develops best practices. Provides oversight to staff, including advanced problem solving and customer service. Utilizes strong people skills to solve team issues. Resolves basic and moderately complex operational problems, elevating them to Operations Manager II as appropriate and/or when needed.
• Technical Skill:  Has understanding of subject matter and demonstrates advanced knowledge of field along with the in-depth ‘why’s’ and supervisory experience.  Has interpersonal skills in dealing with management and other department.
• Community Engagement: Champions Goodwill’s community engagement initiatives. Is aware of Goodwill’s community partner organizations and participates in volunteer opportunities as pertains to role and interest. Participates in industry/knowledge groups.
• Responsible for completing other duties/responsibilities as assigned.

Benefits

• In addition to compensation, we offer a competitive benefit program that may include medical, dental, vision, short and long-term disability, life insurance, retirement plan, paid time off (PTO) and more. The specifics of each benefit package will vary depending on factors such as full or part time jobs, contracted, temporary, or other job categories.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees