Planet Fitness Operations Manager
About The Position
As a Operations manager, you will be responsible for recruiting, training, and mentoring staff, provide a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” member and staff experience, and focus on Sales, Service, and Sanitation every shift, everyday. Club Opening responsibilities also include: Open the club on time and greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in. Help to promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies. Resolve member concerns and escalate to a Manager as needed. Answer phones in a friendly manner and assist callers with their inquiries. Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships. Perform prospective member calls and tours; assessing their membership needs. Execute retail transactions with accuracy and drive sales goals. Resolve member concerns and escalate to a Manager as needed. Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area. Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule. Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns. Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.)
Requirements
- 6-12 months of experience in a customer service environment is preferred
- Must be 18 years of age or older
- Willing to become CPR/AED Certified (Training provided by Planet Fitness)
- Excellent computer proficiency
Responsibilities
- Recruiting, training, and mentoring staff
- Provide a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” member and staff experience
- Focus on Sales, Service, and Sanitation every shift, everyday
- Open the club on time and greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in
- Help to promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies
- Resolve member concerns and escalate to a Manager as needed
- Answer phones in a friendly manner and assist callers with their inquiries
- Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships
- Perform prospective member calls and tours; assessing their membership needs
- Execute retail transactions with accuracy and drive sales goals
- Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area
- Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule
- Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns
- Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
