Operations Manager

Voda Cleaning & Restoration of Northeast Sacramento

21d•Remote

About The Position

The Operations Manager plays a key role in supporting daily business operations, customer relationships, and administrative coordination. This position blends operations, sales support, customer service, and administrative responsibilities to help drive growth and ensure smooth service delivery. This is an ideal role for someone who enjoys wearing multiple hats, building systems, and helping grow a business. The Operations Manager will support scheduling, customer communication, referral relationship development, reporting, and operational coordination.

Requirements

2–5 years of experience in operations, sales, administrative, or customer service roles preferred
Experience in service-based industries (cleaning, restoration, home services, construction, or similar) preferred
Experience working in small or growing businesses is a plus
Strong organizational and time management skills
Excellent communication and relationship-building skills
Ability to manage multiple priorities in a fast-paced environment
Problem-solving mindset and ability to work independently
Customer-focused and detail-oriented
Comfortable working in a growing, evolving environment
Proficiency in Microsoft Office (Word, Excel, Outlook)
Experience with CRM or scheduling software preferred
Ability to learn franchise systems and operational software

Nice To Haves

Experience in restoration or cleaning industry
Sales or networking experience
Basic understanding of operations or project coordination

Responsibilities

Support daily operations of cleaning and restoration services
Coordinate job scheduling and technician assignments
Ensure projects are tracked and completed efficiently
Assist with quality control follow-ups and customer satisfaction
Maintain job documentation, work orders, and service records
Identify and support outreach to potential referral partners
Maintain and grow relationships with property managers, insurance agents, and local businesses
Conduct phone and in-person outreach to build referral partnerships
Track sales outreach activity and maintain referral database
Assist with networking events and community outreach efforts
Support customer retention and follow-up communication
Maintain customer contact database and CRM system
Assist with reporting, including weekly and monthly metrics
Support inventory tracking and supply coordination
Assist with vendor coordination and service providers
Help maintain operational documentation and procedures
Provide general administrative and office support
Serve as a point of contact for customers
Assist with intake calls and service coordination
Ensure excellent customer communication throughout projects
Address customer concerns and escalate when needed