Operations Manager

WGNSTAR•Phoenix, AZ

1d•$75,000 - $85,000•Hybrid

About The Position

WGNSTAR is a dynamic and growing company with a global footprint. Primarily focused on the semiconductor industry, we provide a platform for you to expand your career with knowledge gained on the job training, and tailored development. We know we need talented people like you that hold similar values, which is why we do not put limits on learning, development, industry, and personal growth. Start your path to a WGNSTAR career today! Schedule: Monday - Friday Pay Rate: $75,000 - $85,000 Annually DOE Location: Travel between Phoenix, AZ / Chandler, AZ, with hybrid work flexibility at the manager's discretion Travel: Must be able to travel frequently to North Phoenix, AZ and other local & domestic areas as needed Position Type: Full Time Benefits: This position is eligible for WGNSTAR’s full benefits package, including Medical, Dental, Vision, and 401(k). Additional benefits are listed at the end of this posting. The principal duties and responsibilities will be: Lead and manage 50+ onsite employees, ensuring a strong safety culture with zero incidents. Drive high standards for quality, safety, and operational excellence across all activities. Produce detailed AAR (After Action Review) reports for leadership following any onsite incidents. Oversee operational finances, cost control, and protection of company and customer assets. Serve as primary onsite client contact, coordinating all account activity and operational support. Provide technical and operational leadership for teams supporting semiconductor manufacturing and facilities operations. Build and maintain strong internal and external relationships to support long‑term client partnerships and business growth. Engage daily with employees and clients to gather feedback, resolve issues, and ensure satisfaction. Develop, track, and report KPIs and operational metrics to customers and WGNSTAR leadership. Partner with the Director of Operations on monthly, quarterly, and annual business forecasting. Lead hiring, performance management, coaching, disciplinary actions, and technical competency development. Identify opportunities to expand services and represent WGNSTAR in planning, operational, and business development meetings. Requirements: 3+ years of operations management experience in the semiconductor industry, preferably in AMHS. Proven success leading teams in fast‑paced, customer‑focused settings while driving continuous improvement. Skilled in developing, tracking, and reporting KPIs; forecasting operational needs; and optimizing processes. Strong technical aptitude with knowledge of semiconductor equipment, tools, workflows, and industrial operations. Effective collaborator with experience working across cross‑functional teams and diverse stakeholder groups. Excellent communicator with strong problem‑solving, decision‑making, and organizational skills; able to manage competing priorities. Builds strong client relationships and represents the organization professionally in operational and business development settings. Able to brief technical and non‑technical audiences, including engineering, operations, and executive teams. IT‑proficient, fluent in English, and known for strong interpersonal skills, leadership, coaching, and mentoring. Physical Effort/Activities: On a continuous basis will work in an office environment, sit at desk for a long period of time, intermittently answer telephone and use a computer to communicate. On an occasional basis in the performance of duties, may be required to walk, stand, and lift up to 50 pounds. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Additional Benefits: Paid Vacation, Select Holidays, & Career Development Opportunities. The people who thrive most at WGNSTAR are those individuals who perform well in a team environment, enjoy interacting and engaging with several different stakeholders, and adapt quickly to changing environments, while leveraging their skills, quality, and knowledge to drive themselves and their teams towards continuous improvement and success. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. This position is not eligible for visa sponsorship. All applicants must be legally authorized to work in the United States without the need for current or future sponsorship (e.g., H-1B, O-1, etc). Additionally, WGNSTAR does not participate in the STEM OPT extension program for this role. Equal opportunities and Social Governance WGNSTAR is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable. WGNSTAR places an immense emphasis on equal employment, encourages diversity in the workplace, and applies an open-door policy for inclusion of all employees. Our diversity program encourages people from any gender, background, ethnicity, culture, education, and experience to join the company and more importantly build a career through employee development. Through our Global wellness programs, WGNSTAR ensures our employees and families have access to a full range of wellness services through our Employee Assistance Program (EAP). In the communities that surround our business operations, we support individual and group sponsorships for local sports and those that are vulnerable in society.

Requirements

3+ years of operations management experience in the semiconductor industry, preferably in AMHS.
Proven success leading teams in fast‑paced, customer‑focused settings while driving continuous improvement.
Skilled in developing, tracking, and reporting KPIs; forecasting operational needs; and optimizing processes.
Strong technical aptitude with knowledge of semiconductor equipment, tools, workflows, and industrial operations.
Effective collaborator with experience working across cross‑functional teams and diverse stakeholder groups.
Excellent communicator with strong problem‑solving, decision‑making, and organizational skills; able to manage competing priorities.
Builds strong client relationships and represents the organization professionally in operational and business development settings.
Able to brief technical and non‑technical audiences, including engineering, operations, and executive teams.
IT‑proficient, fluent in English, and known for strong interpersonal skills, leadership, coaching, and mentoring.

Responsibilities

Lead and manage 50+ onsite employees, ensuring a strong safety culture with zero incidents.
Drive high standards for quality, safety, and operational excellence across all activities.
Produce detailed AAR (After Action Review) reports for leadership following any onsite incidents.
Oversee operational finances, cost control, and protection of company and customer assets.
Serve as primary onsite client contact, coordinating all account activity and operational support.
Provide technical and operational leadership for teams supporting semiconductor manufacturing and facilities operations.
Build and maintain strong internal and external relationships to support long‑term client partnerships and business growth.
Engage daily with employees and clients to gather feedback, resolve issues, and ensure satisfaction.
Develop, track, and report KPIs and operational metrics to customers and WGNSTAR leadership.
Partner with the Director of Operations on monthly, quarterly, and annual business forecasting.
Lead hiring, performance management, coaching, disciplinary actions, and technical competency development.
Identify opportunities to expand services and represent WGNSTAR in planning, operational, and business development meetings.