Operations Manager| Full-Time | Tsongas Center

Oak View Group•Lowell, MA

7d•$60,000 - $65,000•Onsite

About The Position

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. Overview The Operations Manager works with the Director of Facilities to oversee daily arena operations, including event setups, housekeeping, grounds work, equipment safety, capital projects, and budgets. This role manages gameday and event operations at Tsongas Center, supervising event equipment procurement, set-up/strike and housekeeping. The Operations Manager hires, trains, and schedules part-time staff, while ensuring efficient, cost-effective operations and high-quality service. Indoor/outdoor, industrial/office setting at Tsongas Center and occasionally LeLacheur Park as needed. This position may require on-call availability and flexibility based on event schedules and operational needs. The work environment may involve exposure to varying weather conditions, physical labor, and noise levels during events.

Requirements

3-5 years of experience in operations management, preferably in arenas, convention centers, or public assembly facilities.
Bachelor’s degree in Facility Management, Engineering, Sports Management, or a related field preferred; high school diploma or equivalent required.
Familiarity with OSHA requirements.
Proficiency in Microsoft Office.
Strong organizational, interpersonal, and communication skills with the ability to prioritize, multitask, and work independently.
Ability to interpret written instructions (e.g., event setup checklists).
Ability to obtain forklift hoist certification.
Valid driver’s license to operate a motor vehicle in the U.S.
Flexibility to work early mornings, evenings, weekends, holidays, and extended hours as needed.
Ability to operate standard office equipment such as copiers and fax machines.
Maintain effective working relationships with clients, employees, exhibitors, patrons, and other stakeholders.
Demonstrate sound judgment, initiative, and self-motivation.

Nice To Haves

Experience working in sports or entertainment venues is preferred.
Knowledge of basic electrical, refrigeration, carpentry, and plumbing is a plus.

Responsibilities

Direct and supervise staff in event setups, conversions, and operational tasks, ensuring efficiency, safety, and adherence to established procedures.
Oversee and inspect event conversions, coordinating with contractors and addressing any issues with the Director of Facilities.
Coordinate across departments, including custodial services, maintenance, snow removal, and special projects.
Conduct facility inspections, generate task lists, and perform minor maintenance and repairs to ensure operational readiness on all event and show equipment.
Manage inventory control and ordering supplies for event programs, ensuring stock levels meet demands and align with budget guidelines.
Manage the recruitment, scheduling, training, and evaluation of part-time conversion staff to maintain proper staffing levels and skill development.
Supervise, train, and address performance issues for part-time staff, implementing discipline as needed.
Ensure compliance with safety protocols by conducting monthly safety meetings and maintaining safety records.
Coordinate labor hours for staff and temporary workers, reporting allocations to the Director of Finance.
Provide support during events, adapting to last-minute changes and addressing immediate operational needs.
Perform essential operational tasks, including unloading deliveries, waste disposal, replenishing supplies, and assisting with ice maintenance as needed.
Maintain accurate inventory logs and equipment maintenance records for all event equipment.
Operate machinery and equipment such as forklifts, pallet jacks, and groundskeeping tools; knowledge of basic electrical, refrigeration, carpentry, and plumbing is a plus.
Communicate effectively with staff, vendors, and stakeholders to ensure seamless operations.
Organize and prioritize tasks to meet deadlines and operational demands.
Support all departments and perform other operational and event-related duties to ensure the success of the facility.