Operations Manager- Early Learning & Family Services

Kitsap Community Resources • Bremerton, WA

7d • Onsite

About The Position

Join our nonprofit team as an Operations Manager, where you’ll guide the daily work of our ELFS Department and support and oversee our operations team. This role is perfect for a data‑driven organizer who loves collaborating with others, maintaining and building efficient systems, and transforming big ideas into smooth, reliable processes that strengthen our team and deepen our impact in the community.
KCR offers a great benefits package with 100% employer-paid medical, dental, and vision for the employee and 6.5% employer contribution to your 401(k) after 1 year!
Please apply at kcr.org/career-opportunities/. If you need assistance with your application please contact Human Resources.
Job Title: Operations Manager
Department: Early Learning and Family Services
Starting Wage: $37.37- $37.37/hr, $77,737.31/yr
Position Type: Full Time, Salaried Exempt
Direct Supervisor: ELFS Director
Work Environment: In person, office setting and occasional Early Learning classroom
Job Summary
This position has oversight of day-to-day operations in the ELFS Department including the Eligibility, Recruitment, Selection, Enrollment, and Attendance (ERSEA) of children, program quality assurance, and supervision of the Operations Team. This position is highly computer focused maintaining databases, building budgets, data entry and analysis, and monthly reporting. Must have proven ability to organize, prioritize, work independently, and develop projects with other team members.
KCR Mission, Vision, & Core Values
Mission:
Kitsap Community Resources (KCR) is a nonprofit, private, social services agency. We are committed to creating hope and opportunity for all low-income Kitsap County residents by providing resources that promote self-sufficiency and stability.
Vision:
We exist with a clear vision of creating a community where everyone has an opportunity to thrive.
Core Values:
Kitsap Community Resources core values are a vital part of each position, and employees are expected to uphold them to the fullest.
Integrity – taking care to honor our commitments in an ethical manner
Compassion – genuinely empathizing with those we serve
Excellence – demonstrating a high level of performance in all we do
Diversity – showing honor and respect to all individuals we serve
Collaboration – so we seek out partnership opportunities
Teamwork – supporting our employees and partners as we fulfill our mission

Requirements

• Bachelor’s Degree or higher
• Ability to pass State and/or Federal Background Checks as determined by position (prior to hire date)
• Must demonstrate recognition and compassion for low-income peoples.
• Must be aware and sensitive to Section 504 of the Rehabilitation Act and the American with Disabilities Act (ADA).
• Demonstrated ability to input, aggregate and analyze data including generation of accurate and complete reports.
• Advanced knowledge and experience with MS Office 365 products including Excel and Word.
• High level of integrity in dealing with personally identifiable or sensitive information.
• Demonstrated successful experience in preparing and processing documentation following relevant process and guidelines (such purchase requests, requests for payment, etc.)
• Ability to successfully navigate critical conversations.
• Develop strong solutions to ambiguous problems efficiently.
• Valid Washington State Driver’s License or ability to obtain one.
• Ability to obtain proof of insurability for operating an automobile.
• First Aide/CPR/AED certification (within 90 days of employment).
• Initial physical exam (within 90 days of employment).
• Tuberculosis (TB) Testing (upon employment and before contact with children, testing done before hire will not be recognized).
• Current Immunizations per Washington Administrative Code (can be obtained upon hire).
• Must be able to exhibit regular attendance.
• Conducts business and performs responsibilities with honesty, empathy, and integrity in alignment with KCR Code of Ethics.
• Demonstration of service delivery that aligns with KCR Mission, Vision, and Core Values.
• Proactively takes appropriate steps to maintain a safe, clean, healthy, and professional working environment, seeks guidance from supervision/management when there are questions.

Nice To Haves

• Social Services, Operations, Data, or Similar
• Bi-lingual Spanish a plus
• 2 or more years demonstrated successful Power BI or other data visualization, team management, leading quality improvement initiatives, budget development and tracking

Responsibilities

• Oversee and support all areas of Eligibility, Recruitment, Selection, Enrollment and Attendance (ERSEA) for Early Head Start and Head Start.
• Responsible for compliance of all laws surrounding the reporting of child abuse, neglect, or sexual exploitation including team member training and record keeping.
• Oversee ELFS Division quality assurance process by developing, implementing, and managing processes and systems to ensure compliance with all necessary regulations the program is subject to.
• Oversee childcare and private preschool billing and payment tracking.
• Oversee and manage data systems, archiving of all sensitive programs, and child data in compliance with State and Federal regulations.
• Maintain a working knowledge of the Child and Adult Care Food Program (CACFP). Responsible for maintaining records and entry into the Washington Integrated Nutrition System (WINS).
• Discuss with program managers and director of non-compliance issues and assist in the development of corrective plans to address non-compliant areas.
• Coordinate the annual self-assessment processes for all programs, overseeing the identification and collection of data, and assist the development of action plans based on the outcomes of those assessments
• Compile a monthly report of pertinent program statistics, Including not limited to, attendance enrollment, health requirements, family goals, and child outcomes for the KCR Board and Policy Council.
• Contribute to the development of procedures, documents, and other systems to maintain compliance with any and all performance standards.
• Oversee the compilation and accuracy of the Program Information Report (PIR)
• Coordinate with Program Director on fiscal operations including budget, purchase orders, ordering, MIP accounts, and non-federal share accounting.
• Complete regular reports for various funding sources.
• Able to work in a deadline driven environment
• Attend all relevant KCR staff trainings and meetings
• Accepts other job related duties as assigned

Benefits

• KCR offers a great benefits package with 100% employer-paid medical, dental, and vision for the employee and 6.5% employer contribution to your 401(k) after 1 year!
• Vacation, Sick, Personal Holiday, and other time off for life events such as Jury Duty, Bereavement, etc.
• 100% Employer paid Medical, Dental, Vision, Life, Long-term and Short-term Disability for employee only (dependents can be covered through payroll deduction)
• 6.5% Employer Contribution to 401K after first 12-18 months of employment
• Employee Assistance Program
• Employee Wellness Program
• Employee Growth & Development Training Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level