Operations Manager

Lonewolf Workforce•New Carlisle, IN

20h•Onsite

About The Position

The Operations Manager leads day-to-day service delivery across assigned accounts and service lines, ensuring work is executed safely, on time, and to defined quality standards. This role translates client expectations into operational plans, staffing models, and standardized processes while coordinating cross-functional teams to deliver an integrated, “one point of contact” experience. The Operations Manager drives a Lean, continuous-improvement mindset—using data, audits, and root-cause problem solving to reduce rework, improve consistency, and strengthen customer outcomes. This position reinforces ACCEE behaviors by aligning teams to goals, elevating customer experience, developing employees, and holding clear expectations for performance.

Requirements

5+ years of operations leadership experience in facilities services, logistics/warehousing, workplace services (moves/installs), maintenance operations, or a similar multi-site service environment.
Experience leading supervisors/field teams with accountability for quality, safety, staffing, and customer outcomes.
Strong ability to translate scope into staffing plans, schedules, and standardized workflows.
Demonstrated strength in documentation, reporting, and operational KPI management.
Ability to travel between client sites and support after-hours/weekend operations as needed.
Valid driver’s license (if driving is required).
Background check / site clearance may be required depending on client environment (healthcare, labs, data centers).
Ability to work in active job sites and comply with PPE requirements; ability to lift/carry operational materials as needed.

Nice To Haves

OSHA-10/30, lift certification, or other jobsite safety credentials; training in hazard recognition and incident investigation.
Experience managing subcontractors for TI/refresh scopes (patch/paint, flooring, ceiling tile, signage, cable pulling, small build-outs).
Experience with white glove delivery/final mile, FF&E staging, asset disposition/decommissioning, or high-value warehousing operations.
Proficiency with dashboard-based operations management tools (e.g., Smartsheet/CMMS/work order systems or equivalent).
Exposure to infection control/containment protocols in healthcare or sensitive environments.
Lean/Six Sigma training (Yellow/Green Belt) or demonstrated continuous improvement leadership.

Responsibilities

Own operational performance across assigned sites/accounts, ensuring service delivery meets scope, schedule, and quality requirements.
Serve as a primary escalation point for clients and internal teams; establish communication cadence and ensure timely resolution of issues.
Translate scopes of work into staffing plans, schedules, workflows, and site playbooks; adjust resourcing based on demand and seasonality.
Lead frontline supervisors/leads and field teams; set performance expectations, coach daily execution, and drive accountability.
Coordinate cross-functional delivery across workplace services, logistics, warehousing, furniture solutions, TI/construction support, and facilities maintenance as applicable.
Conduct site walks, operational readiness checks, and job hazard reviews; ensure access control, badging, and site rules are followed.
Implement and enforce standard work: checklists, inspections, handoff protocols, and closeout requirements to reduce rework.
Establish and manage QA/QC processes including audits, punch lists, corrective actions, and continuous improvement tracking.
Manage service requests and recurring work: prioritize backlogs, assign teams, track completion, and validate closeout documentation.
Oversee vendor/subcontractor performance: onboarding compliance, schedule adherence, quality verification, and issue correction.
Monitor and control operational costs (labor, equipment, consumables); identify cost-saving opportunities without sacrificing quality or safety.
Ensure accurate documentation and reporting through dashboards/workflow tools, including progress tracking, service metrics, and exception reporting.
Enforce photographic chain of custody when assets or spaces change hands (moves, warehousing, decommissioning, delivery/installation).
Oversee inventory and materials management (ordering, storage, usage controls, shrink prevention) including high-value or specialized items when applicable.
Support sustainability outcomes where relevant (reuse/redeployment, e-cycling, waste diversion, green decommissioning metrics).
Coordinate emergency response readiness and execution when required (rapid mobilization, vendor coordination, safety controls, restoration sequencing).
For sensitive environments, enforce infection control/containment requirements (barriers, negative air, dust control, waste handling, protocol adherence).
Partner with HR/recruiting and training to onboard, develop, and retain field talent; ensure training completion and competency verification.
Prepare operational updates for leadership and clients: performance trends, risks, corrective actions, and improvement plans.