Operations Manager

WASEYABEK DEVELOPMENT COMPANY LLC•Washington, DC

10h•Onsite

About The Position

The Operations Manager serves as the senior on-site representative for WFS, overseeing the strategic planning and execution of designated facility support services for the Department of State’s Columbia Plaza complex located in the District of Columbia. This role is responsible for coordinating Consolidated Facility Services (CFS) in collaboration with DoS and the Program Management Office (PgMO) to ensure seamless infrastructure maintenance and uninterrupted operational consistency. It requires a comprehensive approach to ensure that the facility support services not only meet current operational requirements but also provide a framework for sustainable, long-term delivery services that align with DoS standards and goals. This position is contingent upon contract award.

Requirements

Top secret clearance (required)
Associate’s degree in related discipline – or documented evidence of equivalent professional experience demonstrating the applicant’s capability. Must possess a minimum of 15 years of experience in operations and maintenance services.
Have the ability to do the following:
Define, establish and manage multiple support services
Thrive in a fast-paced team environment
Pass a pre-employment drug screen
United States citizenship is required to work on a federal contract and will be electronically verified via E-Verify

Nice To Haves

Valid Master Electrician License in the District of Columbia or Maryland
Experience supporting U.S. government or Department of State (DOS) contracts
Leadership, management skills, and budgeting ability
Excellent communication and presentation skills
Advanced/intermediate proficiency in Outlook, Word, and Excel

Responsibilities

Reinforce a culture of safety within the organization. Must be knowledgeable of safety requirements, lead safety talks and perform daily walkarounds of support areas.
Managing relationships with contractors, subcontractors, and DoS officials to ensure seamless operations.
Oversee a dedicated team responsible for delivering comprehensive support services; ensure high-quality performance through continuous monitoring, proactive guidance, and timely resolution of any performance-related concerns.
Developing detailed contract documents that clearly define the scope, deliverables, performance metrics, and service level agreements (SLAs) in alignment with DoS requirements.
Engaging in negotiations with potential service providers to secure favorable terms while ensuring the contract meets all DoS requirements.
Collaborating with WFG legal and procurement teams to review and finalize contract language, mitigating any potential legal issues before execution.
Defining and tracking key performance indicators (KPIs) to ensure that the contracted services meet or exceed established standards.
Conducting regular audits and on-site inspections to verify that service providers are adhering to the contract's terms and maintaining quality standards.
Quickly identifying, analyzing, and resolving any discrepancies or performance issues, ensuring continuous service improvement and regulatory compliance.
Developing and managing budgets specific to facility support contracts, ensuring all expenditures are justified and within allocated limits.
Monitoring financial performance by tracking expenditures, processing invoices, and performing reconciliations to prevent cost overruns.
Generating detailed financial reports for internal and DoS stakeholders to maintain transparency and support fiscal accountability.
Overseeing daily operations associated with DoS assigned facility support services, ensuring they are provided efficiently and effectively.
Developing and enforcing operational protocols that maximize service efficiency while minimizing downtime or disruptions.
Collaborating with DoS facility management teams and third-party vendors to integrate services and streamline operations.
Proactively identifying potential risks that could jeopardize contractual performance, such as compliance lapses or operational failures.
Formulating and implementing risk mitigation plans, including contingency planning and corrective action measures.
Ensuring all operations align with federal guidelines and industry best practices, minimizing the potential for liability or non-compliance penalties.
Preparing and delivering comprehensive status reports detailing performance metrics, compliance records, and any issues or improvements observed.
Soliciting feedback from stakeholders and using this input to refine operational processes or renegotiate terms in future contract phases.
Recommending and implementing process enhancements that can lead to cost savings, increased efficiency, or improved service delivery.
Perform all other position-related duties as assigned or requested.