Operations Manager

Ace Handyman Services Minneapolis • Minneapolis, MN

17h • $24 - $29

About The Position

Ace Handyman Services is seeking a highly organized, customer-focused Operations Manager to help lead our growing team. This role combines leadership, sales, scheduling, and financial oversight to ensure smooth daily operations and strong revenue performance.

This is a leadership position responsible for driving results, supporting staff, and delivering an exceptional customer experience.

Position Overview
The Operations Manager oversees office operations, supports field craftsmen, manages scheduling and sales activity, and monitors financial performance. This role partners directly with the Owner and General Manager to improve processes, maintain accountability, and ensure profitability.

Requirements

• 3–5+ years in operations, office management, or business administration
• Leadership experience preferred
• Comfortable with sales and customer communication
• Strong organizational and problem-solving skills
• QuickBooks Online experience preferred
• ServiceTitan experience strongly preferred
• Ability to manage multiple priorities in a fast-paced environment

Responsibilities

• Lead and support office staff
• Assist with hiring, onboarding, and training
• Enforce SOPs and improve operational processes
• Plan staff meetings and monitor KPIs
• Manage inbound/outbound customer calls
• Educate customers on services and pricing
• Book jobs and drive booking rates
• Handle customer escalations professionally
• Manage daily schedule using ServiceTitan
• Match craftsmen to jobs for efficiency and profitability
• Communicate schedule updates clearly
• Monitor dispatch flow, weather, and materials
• Oversee A/R and A/P processes
• Audit invoices for accuracy and profitability
• Reconcile company credit accounts
• Monitor outstanding receivables
• Prepare bank deposits
• Track and report key financial metrics
• Maintain employee records and assist with benefits administration
• Update handbooks and internal documentation
• Create job aids and process tools
• Manage office and marketing supply inventory

Benefits

• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Training & development
• Vision insurance
• 401(k) matching
• Paid Time Off
• Growth and advancement opportunities
• Regular pay reviews

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed