Operations Manager - Low Voltage (Alarm, Security, CCTV, Access Control Experience)

Langston Security & Integration, LLC•Peoria, AZ

About The Position

Welcome to the Langston Security Team! We are excited for you to join the team. We have been growing while cultivating that intimate family feel in the workplace. A place where team members are known by name and not by a number. We strive for excellence, and focus on building long-lasting relationships, creating raving fans and culture. Everyone on the team plays an important role, and your role is no exception. Please review your position carefully and let us know if you have any questions. Again, welcome! Mission: “We integrate high-quality low-voltage technology for commercial properties. We provide timely and efficient service while building long-lasting relationships.” Vision: “To create a better quality of life while making a positive difference in our communities”. Values: Safety - #1 Priority, Security – Integrating systems through one source, Relationships – establishing long-lasting relationship and creating raving fans, Community – making a positive impact on those we serve through integrity and accountability Role The Operations Manager is responsible for overseeing and coordinating day-to-day business operations, ensuring smooth workflows, and maintaining high levels of efficiency across the company. This role requires a strategic leader with a hands-on approach who can manage resources, optimize processes, and foster collaboration across departments to ensure projects are completed on time, within budget, and to the highest quality standards. This position reports to the Chief Operating Officer (COO).

Requirements

5+ years of experience in operations, project management, or a similar role, preferably in the security (low voltage) or construction industry.
Familiarity with security systems, such as CCTV, access control, and alarm systems.
Experience with project management tools, Microsoft Office Suite, timekeeping software, and CRM software. Knowledge of Service Titan helpful.
Bachelor’s degree in business administration, Operations Management, or related field (or equivalent experience). Proven experience installing and servicing CCTV, access control, alarm, and audio-visual systems.
Strong leadership and team coordination skills
Excellent communication and organizational abilities
Proficiency in using Microsoft Office Suite, Electronic time keeping records, and relevant security system software
Ability to work in various environmental conditions and temperatures
High level of adaptability and willingness to learn new systems and processes
Strong documentation skills and attention to detail
Commitment to maintaining company confidentiality and standards
Memorize and uphold the company’s vision, mission and values
Comply with all safety standards, laws, and regulations at all times
Initiative to communicate effectively with management
Flexible to handle other assigned duties as needed
Must be able to pass a background and driver’s license (MVR) check
Must be able to pass a drug test according to company policy and laws and regulations
Must possess a valid Arizona Drivers license
Ability to read, write and speak English proficiently
Professional in appearance and presentation
Ability to be an effective team member through strong productivity skills while assisting team members
May be required to work long hours without advance notice and must be able to work a flexible schedule
Exceptional organizational skills
Maintain Company property in good working order
Frequent sitting, standing and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain
Occasional reaching with hands and arms, stooping, kneeling, crouching and crawling
Will be exposed to inclement weather or be required to work in environments or under conditions that require the use of protective equipment and devices and/or awareness of personal safety and safety of others
Must be able to maintain visual acuity and alertness for long periods of time including long periods of driving a motor vehicle
Must be able to work in the field and in the office

Responsibilities

Develop, implement, and optimize operational processes to increase efficiency and quality.
Monitor day-to-day business operational progress and resource allocation, ensuring deadlines are met.
Collaborate with Project Managers, Sales Manager, Accounting Manager and Client Support Manager to address operational challenges and identify areas for improvement.
Oversee field teams, technicians and warehouse team ensuring alignment with company goals.
Oversee Project Managers and Client Support Manager ensuring alignment with company goals.
Conduct regular team meetings to communicate objectives, provide updates, and ensure accountability.
Assist in hiring, training, and developing employees to build a high-performing team.
Conduct regular performance reviews and one-on-one development meetings with direct reports.
Certify training on direct report training plans and documents training communication forms within the Company’s standard operating processes.
Build strong relationships with team by inspiring, motivating others and engaging their commitment.
Be able to involve others in the decision-making process. Be cooperative, collaborative and assume responsibility for risk.
Have a sense of urgency.
Work with the COO to manage budgets, reduce costs, and improve profitability.
Ensure optimal use of resources and monitor project budgets to prevent overruns.
Manage equipment, materials, and inventory to support operational needs.
Collaborate effectively with the Sales Department to ensure efficiency with bids and estimates.
Ensure projects meet client expectations in terms of timelines, quality, and service delivery.
Address client concerns promptly to maintain satisfaction and build long-term relationships.
Implement quality control measures to ensure compliance with company standards and client requirements.
Ensure value chain processes are implemented and driven by the team within the Operations Department – clarify and verify the receiving of and supplying of information.
Monitor compliance with industry regulations, safety protocols, and internal policies.
Conduct safety audits and enforce corrective actions to minimize risks.
Promote a culture of safety and ensure all employees adhere to OSHA standards.
Participate as a Safety Committee advocate and meet with the committee on a quarterly basis
Prepare operational reports for the executive officers, highlighting performance, issues, and solutions, submit weekly reports as directed.
Maintain accurate records of operational activities, budgets, and key metrics.
Implement tools and systems to track day-to-day business operation progress and staff performance.
Assist with reporting updates of alarm monitoring accounts, cloud memberships, and service agreements and assisting the Client regarding escalated inquiries.
Ensure proper protocols are followed for Client account cancelation requests and report to upper management regarding Client requests to cancel accounts.