Operations Manager

Paul Davis Restoration•Corona, CA

24d•$95,000 - $120,000

About The Position

We are seeking an experienced and driven Director of Operations to lead and scale our restoration business. This role is critical to our growth strategy as we expand from $5M to $10M in annual revenue . The ideal candidate brings deep industry expertise, strong analytical skills, and a proven ability to drive production, accountability, and performance across teams. This position will oversee all aspects of production, including project management, estimating, and field operations, while ensuring excellence in execution, data tracking, and customer service.

Requirements

10+ years of experience in the restoration industry, including:
Emergency services
Asbestos abatement (Plus)
Reconstruction
Proven leadership experience managing operations, production teams, and multiple departments
Strong understanding of commercial and residential restoration projects
Expertise in Xactimate and Symbility, T&M
Advanced proficiency in Microsoft Excel (formulas, reporting, data analysis)
Highly analytical with the ability to make data-driven decisions
Strong organizational and detail-oriented mindset
Demonstrated ability to drive accountability and performance across teams
Experience with hiring, recruiting, and team development

Responsibilities

Operational Leadership
Oversee daily operations across emergency services, asbestos abatement, and reconstruction divisions
Drive production performance through data, KPIs, and financial metrics
Ensure all projects are executed efficiently, profitably, and in alignment with company standards
Lead team accountability across Project Managers, Estimators, and Field Staff
Performance & Accountability
Establish and enforce clear expectations, metrics, and reporting structures
Hold team members accountable to job duties, timelines, and system updates
Monitor job costing, margins, and production efficiency using internal systems and reporting tools
Identify operational gaps and implement process improvements
Estimating & Financial Oversight
Review and interpret Xactimate and Symbility estimates
Develop and oversee Excel-based Time & Materials estimates for insurance-related work
Ensure accuracy and profitability across all estimates and job budgets
Systems & Data Management
Ensure proper use and maintenance of existing software systems
Drive adoption of systems and enforce timely, accurate data entry
Create, maintain, and improve Excel-based tools, reports, and dashboards (including formulas and automation)
Team Development & Hiring
Lead recruiting efforts and play a key role in hiring top talent
Mentor and develop team members to improve performance and leadership capability
Build a culture of accountability, ownership, and continuous improvement
Customer Experience
Maintain and reinforce a high standard of customer service across all divisions
Ensure client satisfaction throughout the lifecycle of each project