Operations Manager

Shopping Center Management d b a Turnberry Associates•Aventura, FL

17h

About The Position

The Operations Manager is responsible for the ongoing maintenance, operational oversight, and day‑to‑day functionality of shopping centers and all operational components. This role plans, organizes, coordinates, directs, reviews, and evaluates vendor projects and facility operations at Aventura Mall, Town Center Aventura, The Abbey, and other Turnberry‑managed locations. This position requires hands‑on facilities and shopping center operations experience, strong vendor and tenant management skills, and the ability to work in a fast‑paced, customer‑focused environment. The role includes a weekend work schedule with days off on Monday and Tuesday.

Requirements

Minimum of 7 years of facilities related management level experience in a Shopping Center or comparable environment is required.
A bachelor’s degree is preferred; equivalent experience will also be considered.
Knowledge and understanding of cleaning procedures, landscaping maintenance, HVAC, electrical, plumbing, elevator/ escalator, telephone/ data, and fire protection systems.
Ability to work a schedule that includes weekends, with days off on Monday and Tuesday.
Knowledge and experience with computerized preventive maintenance software, building automation and life safety systems.
Possession of skills, abilities, and traits closely aligned with the company’s Key Principles, reinforcing a commitment to excellence and organizational values.
Detail-oriented with a high level of accuracy. Ability to work independently and collaboratively in a team. A professional communication style both verbally and electronically.
Effective time management and problem-solving skills. Ability to adapt to a fast-paced and dynamic work environment.

Responsibilities

Serve as the primary point of contact for tenant inquiries, requests, and concerns, including addressing issues such as leaks, maintenance requests, and tenant complaints.
Address tenant complaints and disputes promptly and professionally, maintaining positive relationships and high tenant satisfaction.
Monitor cleanliness and sanitation standards throughout the property, including restrooms, common areas, parking facilities, tenant back hallways, and service corridors; escalate issues to Facilities or Housekeeping as needed.
Oversee the Safety Committee Program, including facilitating quarterly meetings and addressing safety concerns.
Submit work orders through the ticketing system to report deficiencies and track resolution.
Process operations invoices weekly, including reviewing, coding, and understanding the operating budget.
Verify vendor use of loading zones, parking areas, and heavy machinery to ensure compliance with safety protocols and mall regulations.
Manage vendor Certificates of Insurance (COIs) and account setup, ensuring documentation remains current and compliant.
Manage roof access forms and after‑hours vendor requests, ensuring proper approvals, coordination, and security notifications.
Ensure closets, riser rooms, stairwells, back corridors, and service areas are free of debris and hazards; report unsafe conditions to the appropriate departments.
Project‑manage special assignments from upper management, ensuring timely execution, proper resource allocation, and adherence to project objectives.
Assist the Director of Operations with coordination between engineering teams at the TCA location, procurement of supplies, waste service coordination, roof access, sprinkler shutdowns, and monthly roof inspections (including tracking leaks and HVAC issues).
Remain available to assist with emergency situations as needed.
Conduct tenant move‑out inspections and complete room condition reports in collaboration with Leasing and Facilities to ensure accurate documentation and smooth transitions.
Perform a minimum of 15 monthly storefront and tenant inspections, confirming compliance with mall standards and regulations; document deficiencies, notify tenants, and monitor corrective actions through the work order platform.
Ensure tenant compliance with lease terms, including coordination with tenant vacating reports and ongoing compliance monitoring.
Draft and distribute tenant notices regarding violations or required actions, ensuring clarity, legal compliance, timely delivery, and appropriate follow‑up.
Monitor and track tenant compliance related to pest control, kitchen equipment maintenance, grease management on roofs, and HVAC equipment upkeep.
Build and maintain strong working relationships with property staff, tenants, vendors, and local or county building and emergency services officials.
Stay current on applicable regulations, codes, safety standards, and accessibility requirements.
Ensure full compliance with legal requirements and industry best practices, maintaining required documentation and permits.
Demonstrate a solid understanding of the approved EMS software to monitor and track completion of tenant deficiencies.