Operations Manager - Hospitality

Serenity Mental Health Centers•Fort Worth, TX

8h•$90,000

About The Position

Lead operations in a fast-paced, high-volume service environment where execution, team performance, and customer experience are the top priorities. We’re looking for a hands-on leader who thrives in structured, metrics-driven environments and knows how to build strong teams, improve processes, and deliver consistent, high-quality results. No industry-specific experience required — full training provided.

Requirements

10+ years of experience in operations, management, or team leadership within customer service, hospitality, retail, or similar environments leading 30+ employees
Proven ability to manage performance, track KPIs, and improve processes
Strong leadership skills with the ability to coach, motivate, and develop teams
Comfortable working in a structured, process-driven environment
Highly organized with the ability to manage multiple priorities in a high-volume setting

Nice To Haves

Hospitality, restaurant, hotel, or guest services leadership
Retail or service environments with high standards and performance expectations
Experience in high-growth or rapidly scaling environments
Experience leading teams through change, growth, or operational improvements

Responsibilities

Oversee daily operations in a customer-facing, high-volume environment
Manage staffing, scheduling, and workflow execution to ensure efficiency
Lead, coach, and develop team members while driving accountability to performance standards and KPIs
Monitor and improve key metrics related to service quality, productivity, and overall experience
Ensure every interaction is professional, efficient, and consistent
Identify operational gaps and implement process improvements
Maintain a structured, organized, and results-driven environment
Step in as needed to support the team and maintain service levels