Operations Manager

Stepful•New York, NY

19h•Hybrid

About The Position

Stepful is reimagining allied healthcare training by offering affordable, online, instructor-led, and AI-supported programs that help learners—regardless of background or circumstance—launch high-demand healthcare careers. In addition to our direct-to-consumer training, Stepful partners with leading healthcare institutions to address the growing national shortage of healthcare workers. Our graduates, including Medical Assistants, Pharmacy Technicians, Nurses, and more, form the talent pipelines at major employers like CVS, NY-Presbyterian, HCA, Providence, and Walgreens. Stepful is backed by Y Combinator, Reach Capital, and AlleyCorp, with a recent $31.5M Series B led by Oak HC/FT. We were named the #1 EdTech company in the U.S. by TIME for 2025. We’re improving access to quality healthcare for everyone, everywhere, and improving access to healthcare careers for those who need them most. As an Operations Manager, you will lead strategic initiatives to improve our student experience, overseeing a growing team of student-experience professionals. You will build processes and systems to scale our operations and provide an outstanding learning experience for our new programs.

Requirements

You have 3+ years of consulting or business operations experience in a direct-to-consumer startup, preferably in an edtech or healthcare environment.
You are highly analytical, can optimize metrics, and successfully develop action plans to meet business goals.
You can own both strategy & execution
You can motivate a team to support a large number of students
You are willing to do whatever it takes to get the job done successfully
You aren’t afraid to get your hands dirty
You learn quickly through experimentation
You thrive in a fast-paced, ambiguous environment

Nice To Haves

You have an MBA
You worked at a startup
You have taught or coordinated online courses at scale
You worked in healthcare

Responsibilities

Drive strategic initiatives to improve a large portion of the student journey from learning to job placement.
Design and implement experiments to improve student retention, learning, and placement outcomes, identifying opportunities for improved processes and automation at scale.
Optimize operations and metrics tracking for a growing team of student experience professionals, including coaches, instructors, and placement coordinators.
Own end-to-end projects, including revamping processes, scoping product features, and hiring student experience professionals.
Own and achieve the student success metrics, including learning outcomes, certification, placement, and satisfaction rates.
Work cross-functionally with our product, learning, and engineering teams to provide visibility into students’ and student experience professionals’ feedback to help inform their product roadmaps.