Operations Manager (Weekend Shift)

Red Stag Fulfillment•Sweetwater, TN

1d•Onsite

About The Position

Red Stag Fulfillment is a logistics and fulfillment organization based in Knoxville, Tennessee, focused on enabling companies to grow and scale their businesses by redefining the 3PL experience. The company emphasizes its team members as its most important asset, fostering growth through core values such as ownership, attention to detail, positive attitudes, dignity and respect, and continuous improvement. The ideal candidate thrives in a fast-paced, high-demand environment, is a self-starter, and excels at setting expectations, coaching, and accountability, with a strong background in data-based decision-making. The core mission of the Operations Manager is to strengthen operations by leading the day-to-day activities of the Weekend Outbound Team. This role involves supporting Assistant General Managers in leading Supervisors, maintaining high standards for volume, financial performance, and quality. The position requires a servant leadership mentality, experience in Continuous Improvement, developing high-performance leadership teams, and the ability to make data-based decisions for functional departments. Additionally, the Operations Manager will assist in setting staffing levels and managing, coaching, and mentoring Operations Supervisors.

Requirements

Undergraduate degree or 5 years’ experience in a logistics, manufacturing, or warehouse operational leadership role or with commensurate experience at Red Stag.
Strong sense of urgency with proven ability to multi-task.
Proven record of training and maintaining safety standards.
Working knowledge of OSHA and EPA regulations.
Intermediate Excel skills.
Strong understanding of the concept of Standard Work and importance of routine.
Experience leading in Lean, Continuous Improvement environments and demonstrated results in making sustained process improvements.
Demonstrated ability to make data-based decisions through analytics- and KPI-focused leadership.
Ability to hire, coach, and mentor groups and individuals.

Nice To Haves

Prior eCommerce experience is preferred.
Core Values — Operations Managers need to lead with integrity and always promote Red Stag’s core values. The team is the key to success, and Operations Managers are here to serve them.
Servant Leadership — Operations Managers need to embody Red Stag’s servant leadership model of, “We believe that when we take care of our team members who take care of our clients, our business and our team members thrive.”
Technical — Operations Managers need to be the technical leaders who understand how systems and processes work and can guide their teams to troubleshoot issues.
Fiscally Responsible — Operations Managers need to know how to train their team on processes to ensure the operation is running efficiently, with minimal waste, while achieving key metrics. This includes utilizing resources to balance cycle times, reduce bottlenecks, and maximize capacity and throughput.
People — Operations Managers need to know how to lead people well so they can build a team of highly motivated and successful team members. This includes encouraging Supervisors and Team Members, showing empathy, communicating clearly, providing/receiving constructive feedback, taking action to remove barriers negatively impacting our team’s satisfaction and success, and challenging yourself and others for personal growth. We consider these to be key skills of our leaders.
Process Improvement — Operations Managers need to be able to use process improvement skills and methods to continuously improve the operation they oversee.
Knowledge — Operations Managers need to have the pivotal skills of procedure teaching and training, effective communication, computer, and software operations, 5S and Lean principles, and continuous improvement methodology.
Growth mindset — Operations Managers need to foster an adaptable mindset and lead their departments when setbacks occur to see them as opportunities to learn and grow.
Honesty — Operations Managers need to cultivate a team environment that prioritizes transparency and integrity.

Responsibilities

Foster a culture of development and inclusion that supports and embodies the RSF core values.
Support the site General Managers in owning responsibility of the facility, which will include financial, operations, personnel, and client success.
Acquire, retain, and engage top-tier talent for the Outbound Team to create a culture of leadership, coaching and development.
Promote a strong and inclusive talent pipeline through staffing and retention.
Build a high-performance culture that embodies our core values of ownership and sweating the small stuff.
Provide oversight for your departmental team to ensure completion of daily work within your production areas while exceeding KPI targets.
Assist in establishing and maintaining KPIs for your departments.
Drive operational efficiencies for your department and the facility as a whole.
Drive key operational efficiency metrics that ensure client satisfaction and profitable growth.
Be curious in nature, listening to the concerns and feedback of the team and using that information to help the company diagnose gaps in our processes.
Prioritize safe warehouse procedures, identify potential hazards, and recommend improvements to standard processes where necessary.
Foster a culture of commitment to the Red Stag client guarantees: 100% Inventory Accuracy, 100% Same-Day Fulfillment, 100% Order Accuracy, 100% U.S. Based Client Service.
Drive a culture where policies and procedures are trained, executed, and followed.
Utilize reporting and data to make good business and people decisions.
Be a team player, willing to help in other areas of the organization as needed.