Operations Manager
About The Position
Are you a detail-driven, people-focused leader who thrives in a fast-paced, purpose-filled retail environment? Do you dream of combining your love for weddings, fashion, and operational excellence into a meaningful career? Luv Bridal is seeking a proactive and emotionally intelligent Operations Manager to help lead our Fort Lauderdale Showroom and support the delivery of a seamless, unforgettable bridal experience. This is a unique opportunity for a highly organized, collaborative leader with a strong background in retail operations, customer service, and team development to thrive and grow within a dynamic, mission-driven brand. This position requires high levels of emotional intelligence, grit, and a commitment to excellence across all areas of showroom performance from backend operations to front-line sales support. We’re looking for someone who embodies the Luv Bridal brand and is excited to support our stylists and brides in a role that blends strategy, service, and leadership. What You’ll Do As an Operations Manager, you’ll ensure the smooth and efficient functioning of our showroom while directly supporting our team and brides through both operational leadership and in-appointment styling.
Requirements
- 2–5 years of experience in retail operations (bridal or luxury service preferred)
- Experience leading, training, or mentoring team members in a retail setting
- Excellent organizational and problem-solving skills
- Strong communication and interpersonal abilities
- High emotional intelligence and ability to navigate sensitive, high-emotion scenarios
- Passion for bridal, fashion, and delivering exceptional customer service
- Willingness to roll up your sleeves and contribute wherever needed
- Physical ability to stand, kneel, steam gowns, and lift up to 25 lbs
- Please note: this position requires weekend availability.
Responsibilities
- Oversee day-to-day showroom operations including inventory management, stockroom organization, and shipment processing
- Ensure all merchandise is properly steamed, tagged, and displayed to brand standards
- Manage vendor orders, product receiving, returns, and inventory accuracy
- Maintain software and client database integrity, ensuring timely and accurate data input
- Uphold cleanliness, organization, and functionality of all showroom spaces
- Take an average of 10 bridal appointments per week, guiding brides through a joyful and intentional gown selection process
- Maintain a personal closing ratio of 50% or higher, while supporting the team in achieving showroom-wide goals
- Help plan and participate in showroom events and off-site bridal shows
- Deliver exceptional, emotionally attuned service that reflects our brand values
- Support with follow-ups, appointment scheduling, and client communications
- Partner with the Showroom Manager to support and develop team performance
- Lead by example in both appointments and day-to-day responsibilities
- Assist in training new stylists on operational procedures and customer service best practices
- Provide feedback, mentorship, and hands-on support to ensure team success
- Help foster a culture of accountability, enthusiasm, and continuous improvement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
