Operations Manager
About The Position
SD Sparkle Cleaning Co. is a growing residential and short-term rental cleaning company serving clients across San Diego County. We are recognized for consistent quality, professionalism, and dependable service. As our company expands, we are looking for an experienced and hands-on Operations Supervisor & Field Coordinator to help streamline daily operations and strengthen team performance. This opportunity is ideal for someone with strong cleaning experience and natural leadership ability—someone who thrives on organization, accountability, problem-solving, and supporting both clients and team members. This is more than a cleaning position. This is a leadership and coordination role that plays a key part in daily business operations. You will act as the main liaison between: Cleaning team members Clients Short-term rental (STR) and property management partners Scheduling, quality control, and operational follow-through
Requirements
- Minimum 2 years of residential or short-term rental cleaning experience
- Previous leadership, supervisory, or coordination experience
- Strong verbal and written communication skills
- Reliable transportation and valid driver’s license
- Comfortable providing direction and constructive feedback
- Organized, dependable, and able to stay calm under pressure
Nice To Haves
- Experience working with STR or property management accounts
- Familiarity with scheduling platforms (Housecall Pro, BookingKoala, etc.)
- Bilingual (English/Spanish)
- Background in hospitality or hotel housekeeping leadership
Responsibilities
- Coordinate and assign daily cleaning schedules
- Confirm staff availability and ensure proper job coverage
- Communicate job details, property access information, and expectations
- Manage last-minute call-outs and schedule adjustments
- Ensure cleaners are fully prepared with supplies and instructions
- Address performance concerns in a timely and professional manner
- Assist with onboarding and training new team members
- Reinforce company procedures and service standards
- Review post-cleaning photos for accuracy and completeness
- Conduct in-field quality inspections when needed
- Provide feedback, coaching, and performance guidance
- Serve as a primary contact for key accounts, including STR and property managers
- Monitor job progress from start to finish
- Collect and review job documentation/photos
- Address client questions, concerns, and service adjustments
- Understand property-specific expectations and requirements
- Monitor inventory levels and supply storage
- Coordinate restocking as needed
- Assist with pricing support and service estimates
- Support invoice review and job completion tracking
- Ensure jobs are accurately closed in internal systems
- Resolve day-of-service operational issues
- Respond to incoming client communications
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
