Operations Manager - Government Site

Allied Universal•Washington, DC

11d•$105,000

About The Position

Allied Universal® is hiring an Operations Manager. The Operations Manager (supports contracts by providing operational oversight, compliance assurance, and after-hours leadership across assigned portfolios. The Operations Manager serves as an operational extension of portfolio leadership, with primary responsibility for roving coverage during off-hours and weekends. The position focuses on sites that do not maintain 24/7 operations, ensuring compliance with National Standards of Work (NSOW), Allied Universal policies, and contractual requirements.

Requirements

High school diploma or equivalent
United States Citizenship (in order to obtain required government clearance)
Valid driver’s license
Post hire, must be able to complete all training requirements and possess all required licenses and certifications
Minimum of five (5) years of progressively responsible experience in federal protective service, federal security, law enforcement, military, or contract security operations
Prior supervisory or management experience in a multi-site or portfolio environment
Working knowledge of National Standards of Work (NSOW)
Strong operational leadership and decision-making skills, particularly in off-hours environments
Ability to maintain professional composure during urgent or high-pressure situations
Excellent oral and written communication skills
Proficiency with Microsoft Office, web-based systems, and reporting tools
Ability to handle sensitive information with discretion; utilize rapid and effective judgement in responding to unusual or emergency situations
Ability to manage multiple priorities independently

Nice To Haves

Law enforcement or military leadership background
Experience supporting federal client audits and inspections
Experience managing dispersed, unionized, or large-scale workforces
College degree in Criminal Justice or related protective service related field of study

Responsibilities

Ensure staffing, training, certification, and performance levels are maintained in accordance with Standards of Work (SOW), post orders, and Allied Universal policies
Provide roving operational leadership across customer sites during evenings, weekends, and holidays, with emphasis on non-24/7 locations
Conduct operational inspections, compliance audits, and readiness assessments during off-hours
Evaluate/audit Daily Activity Reports, incident reports, patrol logs, SMARTbook/NPSOLP documentation, and other required records for quality assurance
Identify service gaps, compliance risks, and performance trends; recommend and implement/support corrective actions
Participate in selection and placement of supervisory/management personnel; design career development and performance improvement plans for implementation as needed
Provide field coaching and corrective guidance to supervisors and officers as deficiencies are identified
Serve as after-hours escalation support for operational issues including staffing shortages, incidents, and client concerns
Coordinate with Portfolio Managers and client stakeholders regarding off-hours incidents or escalations
Support training and compliance efforts, including firearms qualification coordination, refresher training validation, and certification tracking
Assist with hiring support activities including onboarding documentation and adjudication readiness for background investigations
Maintain liaison support with customers representatives during assigned operational windows
Ensure safeguarding of Sensitive Security Information (SSI), Personally Identifiable Information (PII), and other protected data
Support special projects, mobilizations, site transitions, and surge operations as assigned

Benefits

Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

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